Assistant Boutique Manager

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

More about the role

Sales Management

• Drives to achieve all key performance Indicators through managing and coaching direct reports.

Customer Service

• Ensures consistent and highest standards of customer service in accordance with Inspiring The Customer Promises

Operations and Visual Merchandizing

• Maintains uncompromising standards in store visual merchandizing in a way that ensures the best customer shopping experience

People Development and Team Management

• Work with Boutique Manager to set clear expectations with direct reports and holds them accountable to their performance commitments

Stock Management

• Ensures compliance to all stock management procedures and ensures the accuracy of inventory receipt, transfer and returns.

Compliance and Risk/Loss Prevention

• Ensures all staffing and hiring practices are compliant with local labour laws
• Ensures compliance to cash handling, payment processing and point-of-sale procedures

What we look for

Experience:

• At least 3 years retail experience in managerial level

Qualifications: typically

• •  
• Diploma in Retail Management

Competencies required:

• Knowledge of personal care / skin care products and its industry dynamics is an advantage
• Computer literacy (Excel, PowerPoint, Word).
• Fluent spoken and written Chinese, Mandarin and English.
• Manage changes with forward planning ability
• Demonstrates commitment to the values of an organisation and it’s ethical objectives
• Balance between result driven and process driven
• Strong people management skills
• Solves problems by understanding issues from various perspectives and making decisions
• Is a team player and maintains an effective work relationship with other departments