Job Title:  Cloud Manager

The Body Shop

The Body Shop has been here since 1976 and we’re not going anywhere. There’s never been a more exciting time to join us, with a range of fantastic opportunities now available. 

We’re looking for fellow pioneers of ethical beauty who are keen to drive our business in the UK and around the world. If that sounds like you, we’d love you to join us as we embark on our next chapter.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

The Cloud Manager (Azure) is responsible for the governance, security, and operational management of the organisation’s Microsoft Azure cloud platform. The role ensures Azure services are secure, cost‑effective, well‑architected, and aligned with company standards, while maintaining strong operational integration with Infrastructure and Security teams.

This is a 12 month fixed-term role that combines leadership, operational ownership, and selective hands‑on technical involvement, ensuring Azure delivers ongoing business value.

More about the role

Azure Governance, Security & Cost Optimisation

• Oversee Azure cloud governance, ensuring alignment with company standards, security policies, and compliance requirements
• Drive cost optimisation and best practices across Azure environments
• Ensure appropriate controls for identity, access, security, monitoring, and compliance
• Maintain oversight of Azure standards, policies, and operating procedures

Azure Platform & Landing Zones

• Ensure Azure Landing Zones and associated workflows are designed, built, and maintained to a high technical and security standard
• Deliver and maintain a secure Azure operating model
• Ensure consistency, resilience, and scalability across Azure environments

Operational Leadership & Incident Management

• Lead and coordinate Major Incident response relating to Azure and associated cloud services
• Act as a senior escalation point for complex platform issues
• Drive post‑incident reviews, root cause analysis, and service improvements

Vendor & Service Management

• Provide a high standard of vendor and service management
• Manage relationships with Microsoft and third‑party suppliers
• Ensure services meet agreed SLAs, security expectations, and value‑for‑money objectives
• Lead service reviews and escalation activities

Strategic Alignment & Stakeholder Engagement

• Work proactively with Infrastructure and Security Operations teams to ensure strong alignment
• Ensure cloud platform capabilities support operational and security requirements
• Act as a key point of contact for Azure platform matters across the organisation

Architecture & Technical Assurance

• Provide Azure architectural review and validation for new and existing solutions
• Ensure designs meet standards for security, performance, resilience, and operability
• Act as a design authority for Azure platform changes

Change, Projects & Continuous Improvement

• Manage project and BAU change from design through build and transition to operations
• Drive cloud projects and value‑add improvements to the Azure platform
• Ensure changes follow agreed governance, risk, and change management processes

Hands‑On Technical Support (When Required)

• Provide 3rd‑line support as required for:
• Azure RBAC
• Microsoft Entra ID (Azure AD)
• Microsoft 365 administration
• Licence management and optimisation
• Support complex troubleshooting and configuration activities

What we look for

Essential

• Proven experience managing Azure cloud environments
• Strong knowledge of Azure governance, security, and cost optimisation
• Experience designing or operating Azure Landing Zones
• Experience leading major incident management in a production environment
• Strong vendor and service management experience
• Experience managing technical change across projects and BAU

Desirable

• Azure certifications AZ-900, as a minimum and ITIL 4 or higher.
• Experience in regulated or security‑focused environments

Personal Attributes

• Proactive, delivery‑focused, and improvement‑driven
• Calm and authoritative during high‑impact incidents
• Able to operate at both strategic and hands‑on technical levels
• Strong communicator with technical and non‑technical stakeholders

Benefits

As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.