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Job Title:  Customer Analyst - TBSAH

Date:  04-Aug-2022

Littlehampton, WSX, GB, BN17 6LS

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

The role in a nutshell

Do you enjoy grilling data to find hidden insights to increase trade, develop business awareness and correct field activity?

We are seeking a gifted data analyst to work for The Body Shop at Home (hybrid working) at our global HQ’s in West Sussex or London Bridge. You must have a highly analytical mindset and proven track record preferably in a data driven analysis role.

More about the role

  • Critically analyse data provided by Finance, Data & Insights and CRM teams.
  • Critically analyse the performance of rewards & incentives and promotions to provide recommendations.
  • Benchmark our commercial offers against competition on a regular basis to ensure we remain market competitive
  • Forecast commercial performance
  • Responsible for commercial analysis across one to two markets, depending on market size
  • Complete one-page summaries outlining key data, insights and recommendations to Top Leaders on how they can optimise their businesses;
  • Work closely with the Sales Development Manager and Market Sales Leads to ensure key messages, insights and recommendations are communicated to Top Leadership communities

What we look for

Modelling in Microsoft Synapse environment ideally or similar data platform software (Python, R, SAS or SQL).

Advanced Excel and SAP ideally or similar sales data platform

Experience providing analysis to drive business decision, influencing and educating stakeholders.

Relevant experience in the data modelling and data visualization

Proven track record of driving business change through data

Knowledge of the cosmetic and Retail/Direct Selling industry is preferred


That’s a lot to ask for – so in return we offer

* a 6% contributory pension plan (that rises with loyalty)

* 23 days holiday plus bank holidays - time to refresh and recharge

* 1 Self Love Day – An extra day off per year to recharge and focus on what you love to do most

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* Discretionary bonus scheme

* LOVE Money – Money from us to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% employee discount on our products and access to sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* Access to our Nourish platform, where you have access at certain times of the year to fantastic benefits such as; Buying/Selling holiday, Pension Top Up, Private Medical Insurance options, Green Car Benefits, Cycle To Work scheme, Techscheme, On site nursery (for Littlehampton colleagues), and much more!

* Life Assurance

* EAP (Employee Assistance Program) –  We work with experts to support you on all aspects of your Wellbeing: Physical, Mental and Financial.

* AND - we have also implemented 'Work Wise' into our HQ’s – a mixture of working both flexibly 'in-office' hours, the ability to work remotely and a new meeting charter.

If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Diversity Statement

The Body Shop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We value diversity and do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are proud to have a number of different active employee networks that serve not just as a catalyst for change, but to build a spirit of diversity, equality and inclusivity, a safe and supportive space for engagement and solidarity for members of these communities.

We will ensure that individuals with disabilities are provided reasonable access to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request any specific requirements.

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