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Job Title:  Ecommerce Merchandising & Operations Manager (London or Littlehampton)

Date:  07-Apr-2021

Littlehampton, WSX, GB, BN17 6LS

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

Did you know up to 87% of households now shop online. That’s a lot of people. This means on https://www.thebodyshop.com/en-gb/ (the UK website) we need to be really sure we maximise the experience when customers arrive. Which is where you and your team come in.

As our Ecommerce Merchandising & Operations Manager you will be a regarded as a creative virtual magician when it comes to the optimisation and personalisation of the customer experience. Once the customer arrives at our ‘destination’ the way you activate product, content and brand messaging will present a compelling and engaging experience that will encourage customers to spend more and keep coming back.

The creativity, accuracy and relevancy of how The Body Shop products are presented to the customer will be second-to-none and your e-commerce ‘sleight of hand’ will help achieve our revenue targets. Revenue that lands as bottom line profit to help fund our wider force for good agenda and our commitment to a fairer and more beautiful world.

This role owns how we deploy the promotional and offer plan across the websites and provides input and feedback on proposed pricing, offers and promotions, delivery thresholds and customer delivery charges. In summary – this role is central to the successful commercial operation of our ecommerce platform in the UK.

The expectation:

As well as stand-out personalisation expertise, we are looking for experience in a number of key areas:

Deployment: As an expert in ecommerce merchandising and operations you will be responsible for working closely with other functional teams to optimise campaigns and to plan how best to deploy future activities. With a strong background in ecommerce you’ll have a thorough understanding of the online customer journey and will know intuitively how to deliver innovative and effective customer engagement strategies. An expert tactician you’ll have experience of devising and implementing online initiatives that deliver target-busting results.

Solutioning: You’ll be able to provide an impressive range of examples of innovative problem solving underpinned with sound commercial delivery. You’ll know how and which to prioritise and how to articulate the very best ideas, and you’ll be quick to change direction and adapt to trading fluctuations and influences on the fly.

Leadership & Collaboration: Whilst you’ll have a small team to manage (which you’ll achieve through a hands-on approach), you’ll need to ‘lead’ others in your ideation and strategic thinking. You will represent Ecommerce interests in cross functional projects and be a generous sharer of your subject matter expertise. This extends to the identification of global industry best-practice gleaned from forums and conferences and the subsequent feedback of trends and opportunities.

What else do we look for:

  • Sector alignment: Experience of working within a scaled, omnichannel retail environment with an entrepreneurial focus – you’ll require innate sector understanding and an ability to operate with agility. Things move fast around here.
  • Discipline with flexibility – a combination of proactivity and responsiveness with the need to balance long-term objectives with the execution of regular short-term promotional tactics. A powerful combination not found everywhere. Are you that mix?
  • Technical know-how – understanding of the tech required to run an Ecommerce business from CMS technologies, payment systems and ERP systems. You’ll understand traffic acquisition channels and conversion rate optimisation techniques. All wrapped up in a creative perspective and approach.
  • Purpose: The Body Shop is proud to be a B-corporation with an ambition to change the world for the better. It means everything to us – so we will expect you to be aligned with our values and vision for the planet. And why wouldn’t you be?

And in Return

We get that’s a lot to ask for – so in return we offer

* A 6% contributory pension plan,

* 23 days holiday plus bank holidays - time to refresh and recharge

* Group bonus scheme

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% staff discount and access to product sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter.


If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop.



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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