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Job Title:  Global Loyalty Manager FTC

Date:  24-Jan-2023

Littlehampton, LND, GB, BN17 6LS

Full Time/Part Time:  Full-Time
Contract Type:  Fixed Term Contract
Hours per week:  37.5

Your Role

Available on an 6 month FTC initially, you will work with the Senior Loyalty Manager and CRM Director to support the development the Global Loyalty Strategy focused on increasing revenue through the Loyalty programme
Lead on the The Body Shop’s Global Loyalty Proposition; Mechanic, Strategy, Execution, Performance and ROI. This person is pivotal in understanding the value and role of our loyalty scheme, how it benchmarks against industry standards and how it can be optimised to drive incremental Sales and Profit. The Senior Loyalty Manager will lead on the execution of loyalty initiatives globally, provide best practice guidance for our Company and Franchise markets and oversee the global loyalty scheme

More Details

  • Create and deliver targeted loyalty initiatives and own the execution, measurement and performance across global company markets
  • Collaborate with the Commerical team to align our LYBC initiatives to the commercial calendar and that activity is optimised for our LYBC members
  • Work with Web Experience and Retail teams to develop the LYBC recruitment experience and optimise this to maximise reach and LYBC sign up conversion
  • GWP / PWP strategic planning and management to support loyalty initiatives, including NPD, product and bespoke gift ordering, forecasting, margin and budget management and ensuring sufficient stock
  • Collaborate with the Retail teams to amplify the loyalty proposition instore through VIP Events, experiences and offers, and ensure the store teams are informed on to ensure a seamless omnichannel customer experience
  • Partner with the wider CRM and Performance Marketing teams to ensure a consistent and compelling loyalty message across all marketing channels
  • Collaborate with the Marketing Communications team to ensure that the assets for all channels are delivered with loyalty at the front of mind
  • Manage LYBC cards, ensuring global stocks and quality are maintained. Be the voice of any loyalty developments related to loyalty cards, working with the relevant teams to scope out future strategic direction.
  • Partner with the Strategy & Analytics team to deliver a suite of LYBC reporting including sign-up, data capture and quality, penetration, redemption, breakage, customer performance KPIs, incr. £ and profit at a scheme, event, promotion, and campaign level

What we look for

  • Strong analytical skills - comfortable with pulling and presenting results/analysis
  • Commercial acumen and strategic understanding
  • Excellent attention to detail
  • Comfortable in fast-paced environment
  • Self-driven to take initiative and good team player
  • Achieves results, with integrity
  • Manages complexity
  • Demonstrates entrepreneurship
  • Drives Customer Connection
  • Loyalty Scheme management essential, ideally from a global Retail organisation.

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 


* a 6% contributory pension plan (that rises with loyalty)

* 23 days holiday plus bank holidays - time to refresh and recharge

* 1 Self Love Day – An extra day off per year to recharge and focus on what you love to do most

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* Discretionary bonus scheme

* LOVE Money – Money from us to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% employee discount on our products and access to sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* Access to our Nourish platform, where you have access at certain times of the year to fantastic benefits such as; Buying/Selling holiday, Pension Top Up, Private Medical Insurance options, Green Car Benefits, Cycle To Work scheme, Techscheme, On site nursery (for Littlehampton colleagues), and much more!

* Life Assurance

* EAP (Employee Assistance Program) –  We work with experts to support you on all aspects of your Wellbeing: Physical, Mental and Financial.

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