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Job Title:  Global Loyalty Manager


Littlehampton, WSX, GB, BN17 6LS

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5
The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

Reporting into The Senior Global Loyalty Manager, you will be responsible for the planning and execution of The Body Shop’s Loyalty Program across the UK and EMEA markets. Working alongside our CRM and market teams, you will deliver an optimised Loyalty Event and Campaign plan that allows the business to capture quality customer data, and delivers incremental sales and profit.

More about the role

Main roles and responsibilities will include:


  • Build of a rolling 12 month LYBC plan to meet business objectives and execute in both the UK & EMEA markets
  • Production of plan for each market with signoff from Market leads
  • Ownership of event activation packs and their cascade to market teams for execution in EMEA. Ownership of event execution in the U
  • Event/ Campaign reporting to guide future activity
  • LYBC assets/card/POS management to budget
  • Work with retail teams to ensure store staff are briefed and mechanics work
  • Work with Market Managers to ensure consistent and compelling messaging across LYBC and BAU campaigns
  • GWP/PWP strategic planning and management, including NPD, prduct and bespoke gift ordering, forecasting, margin and budget management
  • Work with commercial and supply teams to ensure sufficient stock
  • PHL management fr EMEA markets
  • Provide recommendations of new CRM activities and communications based on customer insight including future marketing promotions, sales programs, customer events, and loyalty activity to optimise customer experience and sales
  • Awareness of competitor activities to help deliver best in class CRM and optmisation of loyalty scheme execution
What we look for

Coming from a background in Loyalty and/or CRM management (ideally both) you will have excellent analytical skills, strong stakeholder management, be customer focused and thrive under pressure. Adaptability is essential as is the ability to commercial plan, forecast and drive sales through multi channels. Retail sector knowledge and experience working on a global basis is desirable as is a love of the beauty!


Want to join the team at The Body Shop? Then please apply today! As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. We have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter. Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you!

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