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Job Title:  Retail Operations Specialist


Littlehampton, WSX, GB, BN17 6LS

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5
The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

Reporting into the Global Head Of Retail Operations, you will be responsible for supporting The Body Shop stores on a global basis by providing the best tools and processes to drive productivity, the right information and best practices in order to maximise efficiencies in all store operational areas, as well lead projects and identify opportunities that support the stores by providing the right KPI measurements to allow them to invest more valuable time with our customers.

More about the role

  • Lead the Retail Productivity strategy and own deployment of initiatives, measures and action plans, partnering with markets to tailor & execute performance improvement.
  • Work alongside the Retail Operations Technical Support Specialist to develop tools and systems that are best in class and offer solutions to drive efficiency and productivity that can be executed and measured globally
  • Develop strong relationships across all company markets to understand retail operations commonalities and needs and facilitate and drive a collaborative approach
  • Drive market adoption of existing and new processes and systems, providing data intelligence where required and work with commercial to produce and share ROI
  • Design, implement and maintain the global Retail Operations Manual with support from other key functions including HR, profit protection, Heath and Safely
  • Develop global store reporting requirements with markets and work with IT to drive efficiencies and leverage scale to reduce complexity
  •  Manage the roll out of specific retail projects and trials into stores, and gather learnings and analyze data to make global recommendations
  • Influence commercially controlled spend within the specific remit, working in a SMART way to reduce overall costs whilst increasing efficiency
  • Minimise the environmental, health and safety risks in the workplace and responsible for reporting potential risks, real accidents and near misses to relevant managers
What we look for

Coming from a background in Retail Senior Management you will have an excellent understanding of retail process, procedures and tools. Having great analytical, communication and problem solving skills, you will be able to bring fresh new ideas to the table in order to improve and drive businesses forward in the most cost effective way. Having the ability to work well under pressure in an unstructured day is important as is having attention to detail whilst being able to see the overall bigger picture. Working knowleage of the beauty sector and Retail Operations would be useful.


Want to join the team at The Body Shop? Then please apply today! As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. We have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter. Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you!

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