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Job Title:  Global Retail Operations Technical Specialist

Date:  06-Aug-2022


Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role

As the Retail Operations technical expert, your role is to identify and deliver best in class tools and technical support in order to simplify working practices for our store teams, providing the retail ready tools they need to enable them to focus on seamless and flawless customer service.

From technical devices and services, to productivity and scheduling tools, from gift cards to core retail operations tools, your job is to identify industry best in class options and liaise with the internal teams to ensure we have fit for purpose solutions that are delivered on time and within budget.

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

More about the role

  • Guided by the leadership of the Global Head of Retail Operations and liaising closely with the Global Productivity Specialist, IT and sourcing teams and market teams, identify the needs of the stores in terms of in store systems, technical tools, services and devices and drive excellence in markets by collaborating with key stakeholders
  • Drive key projects and partner with the IT and Finance teams to ensure each project is retail ready, brought in on budget and within the agreed timescales
  • Collaborate with the global digital and IT teams on “drive to store” initiatives e.g. collect in store, dispatch from store, clientelling to ensure these are retail ready and have a global lens
  • Work with the Global Customer Experience team to create holistic retail ready toolkits for new tech launches in advance, ensuring the customer experience and operational guides are fit for purpose and meet market requirements
  • Partner closely with sourcing teams to ensure that we develop and deliver best in class future proof tech solutions for our stores working with external 3rd parties and / or internal teams
  • Proactively identify issues across all IT platforms and systems and be the main point of contact for Global and Market teams for any queries or issues concerning operational store systems and tools
  • Be the expert in the Global Retail Operations team in relation to all global store IT systems, SLA’s, operational challenges, providing ‘know how’ and solutions
  • Link closely with IT service desk to understand service levels to store, analyse performance, communicate outages and recommend changes to support stores.
  • Working closely with IT teams, to drive the brief and manage the creation, delivery and sign off of the customer facing communications for Store Operations projects

What we look for

  • Experience and skills required for the role:
  • Practical experience working with software integrations and improvements
  • Understanding or experience with retail hardware and POS preferred
  • Excellent understanding of retail process, systems and tools with proven experience in improving them
    Excellent analytical and problem solving skills
  • Experience managing a retail store preferred, but not required
  • Ability to realise attention to detail whilst maintaining the bigger picture
  • Ability to work independently at a distance while being a strong team player
  • Evidence of exhibiting excellent influencing & collaboration skills
  • Understanding of working with different cultures and cross departments

Diversity Statement

The Body Shop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We value diversity and do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are proud to have a number of different active employee networks that serve not just as a catalyst for change, but to build a spirit of diversity, equality and inclusivity; a safe and supportive space for engagement and solidarity for members of these communities.

 We will ensure that individuals with disabilities are provided reasonable access to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request any specific requirements.

Job Segment: Service Desk, Customer Service, Retail