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Job Title:  Head Of Digital Product Experience

Date:  29-Apr-2021

Littlehampton, WSX, GB, BN17 6LS

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5


Let’s put it out there up front. This role evokes the analogy ‘like a child in a sweet shop’. That heady combination of unbridled excitement and wonder – a disbelief in how fortunate the individual is to be in such a position. Quite a claim – but…

For the digital aficionado or connoisseur this opportunity brings together the perfect mix of tech, strategy, vision and tactics. Its about building products (some of which we don’t even know about yet) and services across The Body Shop’s digital platforms to improve customer experience, be more efficient and to drive profitable growth.

And before we delve into the depths of the role – that profitable growth piece is important, as it funds the wider activities and initiatives of a business that was set up (and continues relentlessly) to fight for a fairer and more beautiful world. The profit this role delivers will help fuel our campaign and activism agenda as part of our proud B-Corporation status. The sweet shop just became Willy Wonka’s! Are you our Charlie?

The role

In summary this role is about the amalgamation of The Body Shop’s digital product experience across the globe in a clear, joined up and commercially viable roadmap to enable our Digital IT teams to bring it all to life.

To achieve that we are seeking the following involvement

Key Accountabilities

Strategy: You will manage your own roadmap and portfolio for your digital products and solutions taking it all the way from strategic planning to defining tactical activities. You’ll be responsible for crafting new digital experiences whilst all the time engaging business stakeholders to incorporate product vision definition and roadmap and business case creation, with a close eye on ROI and business value delivery. Don’t forget what that bottom-line profit allows us to achieve.

You will have a demonstrable track-record in this area, having taken on end-to-end ownership of digital products and of successful delivery of results as either a Product Manager, Product Owner or Senior Digital Leader with an E-commerce or CRM background

Delivery: Strategy is nothing without delivery. You will be responsible for the on-time, on-budget and on-strategy delivery of your specific digital products and projects. It will be down to you to prioritise and plan effectively – so hands on experience with agile methodologies and overall project management capability will be essential.

You’ll be involved in UAT and the subsequent review and validation post release to ensure the vision is properly implemented and the experience is spot on. It will be down to you and your team to check organisational AND market readiness – the world needs to be primed for your visionary products.

Technical: Deep Ecommerce platform, digital marketing technology stack, CRM/Loyalty technologies expertise, A/B testing and in depth data analytics all fall within the remit of this diverse and influential role, and you’ll relish the need to keep continually up to date with emerging technologies, capabilities and solutions along the way.

Add to that the need to share your thinking and vision with a wide variety of stakeholder communities from delivery teams to business stakeholders and you’ll understand why we need exceptional communication and presentation skills on top of your technical knowledge.

Governance & Reporting: Every plan needs management – from mechanisms to incorporate new ideas into the ever-evolving roadmap, through the regular validation of product benefit and reaction. This means you’ll need to be an expert at instilling governance and best practice to digital product management, of establishing KPIs to monitor effectiveness and of producing clear and insightful reporting for senior management.

Vision: If we want to improve our digital product experience we need to continually evolve our offering and present better and more compelling interactions for our consumers. We need to inspire and capture engagement better than our competitors and deliver digital disruption at every touch-point. Which means being visionary. Always looking for opportunities for innovation, pilots and prototypes whilst working collaboratively across markets and being forever inquisitive to gather new ideas, learnings and inspiration to inform the roadmap. This is all about future thinking that drives results – you could call it ‘prophetability’.

Leadership: Underpinning the position is the ability to motivate and engage others along the way. You’ll be highly adept at managing teams, collaborating across departments and will be a highly effective influencer in your quest to deliver the best solutions for the business – with and through others.

What else do we look for

As well as the expertise above we are looking for some specific experiences in your background

Retail: To fully appreciate the nuances of the sector you will ideally have worked within an omnichannel retail environment. Its amazing, but it IS different

Managing complexity: Not just in technology and product, but across teams, geographies and divisions. Experience of working within a matrix or complex global environment would stand you in good stead.

Entrepreneur: This means constantly innovating, solving problems, taking initiative, anticipating, overcoming barriers and bringing new ideas to life – always.

Purpose: Its essential that you ‘get’ what we are about. The Body Shop is a unique business with a strong and distinct heritage. It has a stated mission to fight for a fairer and more beautiful world and everything we do feeds into that ambition. We need you to be equally on board.

And in return

We appreciate that’s a lot to ask for – so in return we offer

* a 6% contributory pension plan,

* 23 days holiday plus bank holidays - time to refresh and recharge

* Group bonus scheme

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% staff discount and access to product sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter.


If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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