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Job Title:  Data Governance Lead

Date:  07-Oct-2021

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell


Here at The Body Shop, it’s the start of something new. We’re transforming what we do in IT and we want you to feel the thrill of joining us on this exciting journey.

The application of Data Governance, to support good quality data, is what makes you tick and you can’t get enough of championing this essential element of what makes a business successful. 

In this role you will have the opportunity to be responsible for promoting good data quality practice across the organisation by implementing a practical and agile Data Governance Framework. While taking responsibility for alignment with the wider business strategy and overall data strategy.

You will relish the chance to development and have ongoing responsibility for the Data Governance Framework, including definition of the required roles, processes and technology. As well as manage the consistent application of the framework across the organisation. Working closely with the Applied Data Lead you will strive to create an industry leading Data Governance practice which improves the data quality across The Body Shop, with ownership of the alignment between the Data Strategy, delivery roadmap and the Governance Framework.

How will this be delivered?



You will work with business stakeholders and the Data and Insights team to deliver a robust data governance program to improve data quality across the organisation that is focused on delivering business value and aligning to the wider prioritisation of the Data and Insights team work.

Chair Data Governance meetings, promoting agile governance while making sure objectives are fulfilled and data governance issues are addressed.

Receiving and sharing of data with third parties, such that governance requirements are adhered to, and data interests are considered.


Stakeholder Relationships

Responsible for engaging with stakeholders to ensure that data quality requirements are defined, documented and translated into processes aimed at enhancing data quality. 

Define and implement a Data Stewardship model to ensure clear role and responsibilities for data owners. 


People Management

Provide support, direction and training to a direct report (Data Quality Analyst) 

Become an advocate of data quality and play the role of coach, to increase the knowledge and understanding of Data Quality across The Body Shop.



Ownership and responsibility for Data Governance Performance Reporting including the definition of Data Quality metrics and reporting (Data Quality Dashboard). To support the tracking of data quality across The Body Shop. 

Provision of performance metrics, KPIs, issues, risks and project reporting for Data Governance.



Ensure that all users of the organisations data (Data Users) understand the principles and policies surrounding its usage as well as their individual responsibilities around the protection of that data, and that this is sufficiently communicated and updated as required.

Support the Data and Insight team implement the best in class technology needed to support industry leading Data Governance an quality practices. 


Continuous Improvement

Managing Data Governance forums and driving effective, agile governance, to support improvement in data and support for the delivery of data products. 

What we look for


Essential experience:


  • Significant experience working within Data Management, Data Quality and/or Data Governance in which you have gained an excellent understanding of how to develop, embed and lead a company-wide data government framework and measure, review and optimise the success of that governance framework. 
  • Strong interpersonal skills with the ability to drive engaging and applied Governance.
  • Excellent written and verbal communication, with the ability to develop clear requirement specifications and promote the value of the Data Quality initiatives. 
  • Able to convey complex technical information to both technical and non-technical audiences. 
  • Experience performing Data Governance audits and gathering requirements, followed up with creation and implementation of associated actions identified with a focus on tracking the success of the framework to constantly improve data quality at The Body Shop. 

Desirable experience:

  • Strong understanding of relevant statutory frameworks applying to data governance (i.e. Data Protection Act).
  • Experience with best in class technology which support the effective implementation of a data governance practice.
  • Experience with Information gathering for data systems and how this is analysed for business needs
  • Robust understanding of management practices (including information lifecycle management, MDM and data modelling).
  • Experience in digital data (including cookie policy) would be beneficial.

What do we offer in return?


  • a 6% contributory pension plan,
  • 23 days holiday plus bank holidays - time to refresh and recharge
  • Group bonus scheme
  • 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about
  • LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year.
  • 50% staff discount and access to product sample sales
  • Access to Perks at Work, our online shopping channel with exclusive deals & discounts
  • AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter.


Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you!


If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.
We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The Body Shop


When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

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