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Job Title:  Digital Product Owner

Date:  15-Jul-2021
Location: 

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

For the digital aficionado or connoisseur this opportunity brings together the perfect mix of tech, strategy, vision and tactics. Its about building products (some of which we don’t even know about yet) and services across The Body Shop’s digital platforms to improve customer experience, be more efficient and to drive profitable growth.  

 

You will take a lead role in the strategic development of a suite of core, customer-led digital products. You will assume super user capabilities, managing the backlog, roadmap and value case for delivering incremental benefit to the organization. 

 

You are a self-starter, operating with full autonomy alongside senior Subject Matter Experts (SMEs) and executive leadership. You will use your entrepreneurial capabilities to deliver world-class product innovation across multiple workstreams within a matrix environment.

 

Your goal is to ship high-quality digital products to add incremental value and accelerate The Body Shop’s digital reinvention.  

More about the role

You will be the owner of commercial success of your digital products, defining and realising the business case benefits alongside executive teams and senior stakeholder groups. 

 

You are responsible for being the voice of the customer whilst ensuring that strategic goals are met by the best available products.

 

You will lead a shared vision of the product experience continually enhancing existing products and ensuring business readiness for new launches. 

 

You are responsible for the on-time, on-budget and on-strategy delivery of our products and projects through careful prioritisation and review, ensuring stakeholders understand the compromises and constraints to expedite MVPs and fast-follow backlogs.

 

You will manage virtual squads operating as a proxy line manager for critical strategic projects whilst owning the definition of product themes and collaborating with business analysts on elaboration for technical delivery.

 

You will lead all user acceptance testing including validation of changes following our release cycles.

 

Importantly, you will own the adoption and expansion of your digital products into the business runs teams, delivering first-rate training and show and tells. Lastly, you will own the communication strategy, delivering regular updates to Key stakeholders. 

What we look for

As well as the expertise above we are looking for some specific experiences in your background 

 

Retail: To fully appreciate the nuances of the sector you will ideally have worked within an omnichannel retail environment. Direct selling experience would be a plus. Its amazing, but it IS different 

 

Managing complexity: Not just in technology and product, but across teams, geographies and divisions. Experience of working within a matrix or complex global environment would stand you in good stead. 

 

Entrepreneur: This means constantly innovating, solving problems, taking initiative, anticipating , overcoming barriers and bringing new ideas to life – always. 

 

Purpose: Its essential that you ‘get’ what we are about. The Body Shop is a unique business with a strong and distinct heritage. It has a stated mission to fight for a fairer and more beautiful world and everything we do feeds into that ambition. We need you to be equally on board. 


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