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Job Title:  Experience Delivery Manager

Date:  13-May-2022

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

The role in a nutshell

We are recruiting an Experience Delivery Manager full-time, permanent, hybrid working from our global HQ’s in London Bridge or West Sussex.

The Body Shop is looking to evolve a new era of growth by focusing and building on our customer and consultant experience across all channels and touch points.

More about the role

Your role is to assess the viability of the concepts developed in order to prioritise and lead in delivery of these into reality through working with various teams. Your key accountabilities will span the following:

Build business cases and prioritise concepts 

  • Build business cases for each new initiative / project, working closely with the global teams to ensure that the new initiative / project is commercially viable
  • Prepare and present reports of findings to Experience team with risk and impact assessment
  • Perform impact analysis for new experience initiatives and determine key stakeholders that will be required to go through technical or operational process changes
  • Use clear prioritization framework to assess each project and prioritise
  • Gather feedback from global teams on concepts to optimise

Responsible for ensuring delivery 

  • Leading or supporting project teams to ensure the stay true to concept and objectives.
  • Managing budget and timelines.
  • Monitor performance of new experience initiatives / projects and report findings to Experience team with support of the Experience Researcher
  • Ensure external support is fully briefed and managed

What we look for

•             Qualified to degree level or equivalent experience/qualification preferable

•             Customer Journey Experience

•             Project Management

•             Business case development

•             Agile ways of working

•             Digitally savvy

•             Problem solving

•             Highly organised

•             Analytical decision-making

•             Influencing

•             Direct selling experience preferable

•             Beauty and retail experience preferable

•             Microsoft Office tools

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 


That’s a lot to ask for – so in return we offer

* a 6% contributory pension plan,

* 23 days holiday plus bank holidays - time to refresh and recharge

* Discretionary bonus scheme

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% staff discount and access to product sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter.

If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop.

Diversity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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