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Job Title:  Global Digital Acquisition Manager

Date:  24-Sep-2021

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell

We a looking for a digital marketing all-rounder (Aquisition, Retention, CRM and Social) to join our Digital Marketing Team for our The Body Shop At Home™, reporting in to the Global Head of Social Selling.
TBSAH is the direct selling channel of The Body Shop, established in 1994 by Anita as a fun and flexible earning opportunity for all. The Body Shop At Home™ has a community of over 80,000+ passionate Independent Consultants and entrepreneurs throughout the United Kingdom, United States and Australia.
In this role, you will be responsible for growing the TBSAH  global (US, UK and AUS) business.  You will use your experience to design a successful digital marketing strategies and deploy efficient lead generation campaigns, alongside building best practice toolkits to grow current markets and enter new ones (across company and franchise territories). 
You will be joining at a time of significant growth and change for our TBSAH Team so this role will appeal to motivated, adaptable and robust digital marketing professionals looking for a busy and diverse role at a time at which they can expect to make a real impact of the future shape and plans of the team. We think applicants from medium sized start-up entreprises or retail businesses will love our TBSAH culture and will quickly adapt to our ways of working.

More about the role

Main responsibilities include: 

  • Develop innovative segmented acquisition strategy to recruit new entrepreneurs to The Body Shop at Home.
  • Manage lead generation campaigns from end to end, leveraging paid and organic channels to drive recruitment. 
  • Drive ‘direct to company’ targeted leader campaigns in new and current markets elevating communication on the opportunity within that framework. 
  • Manage daily, weekly and monthly spend allocation, acquisition and ROAS forecasts.
  • Closely monitor conversion rates to optimize campaigns success and efficiency.
  • Define the operational framework to maximize consultant onboarding with Ops Team and pattern on the end to end Consultant experience.
  • Work closely with brand marketing team to align growth initiatives within upcoming key moments, product launches, content strategy, and the progress of strategic initiatives.
  • Support the Brand Activism Teams communicating Opportunity Message 
  • Develop test & learn roadmap to develop best practice executions for acquisition and conversion.
  • Capture learnings in best practice documents to grow existing markets and enter new ones.
  • Collaborate with Training on best practice sharing for field reps on digital acquisition and support strategies

What we look for

  • Demonstrable track record of building and delivering campaigns which make a big impact on business performance 
  • Significant experience managing paid and organic channels for acquisition
  • Ability to understand marketing data and analysis to identify trends and drive learnings coupled with unparallel creative flare 
  • Tactical, hands-on experience with forecasting, reporting, and analysis
  • Ability to plan and manage campaign budgets
  • Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment.
  • Strong communicator with experience managing large groups of stakeholders. 
  • Experience with running acquisition campaigns in the US market preferred.
  • Retail Digital Marketing experience is an advantage, and a curious nature when it comes to all things DM!
  • Team Management experience useful, or a desire to lead a team as you will have one line report to start with in this role

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 


That’s a lot to ask for – so in return we offer

* a 6% contributory pension plan,

* 23 days holiday plus bank holidays - time to refresh and recharge

* Group bonus scheme

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% staff discount and access to product sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter.

If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop.

Diversity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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