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Job Title:  IT Project Manager - Retail

Date:  02-Mar-2023

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell

Can you deliver complex large retail transformation projects?

Want to work for a global, iconic brand that’s a force for good?

We are recruiting an experienced IT Project Manager (Retail) working out of our global HQ in London Bridge (hybrid working). The successful candidate will lead medium to large IT development or maintenance projects, with full responsibility for delivering against project, scope, budget, quality, and timeline.   You must have experience of delivering large retail hardware and software transformation projects, to time cost and quality to join us on our transformation journey.  

More about the role

  • Takes full responsibility for the definition, documentation and successful delivery of IT projects (typically with high-risk dependencies)
  • Identifies business value and quality metrics by which benefits/performance can be measured
  • Monitors and controls resources, revenue and capital costs against the project budget and manages expectations of all project stakeholders
  • Manages project delivery teams, facilitating effective working relations and monitoring progress to agreed quality measures
  • Selects methods and tools, using iterative techniques where appropriate, ensuring that effective project control, change control, risk management and testing processes are maintained
  • Implements effective stakeholder engagement and communication plans
  • Sources and collects contract performance data and monitors performance against KPIs, taking appropriate steps to address non-compliance
  • Monitors progress against business objectives specified in the business case
  • Identifies where change is required, and plans for variations in consultation with stakeholders, ensuring that change management protocols are implemented
  • Key performance indicators:
  • Delivery of IT Projects in line with agreed roadmap and target architecture to scope, quality, on time and to budget.
  • Adhering to the established Project management Toolkit/Methodology for Reporting, Planning, Risk and Issue Management, Budgeting and Governance.
  • Management of Internal and External and Stakeholders, and ensuring communication is clear for the duration of the project.

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 


That’s a lot to ask for – so in return we offer

* a 6% contributory pension plan (that rises with loyalty)

* 23 days holiday plus bank holidays - time to refresh and recharge (you can buy/sell holiday)

* 1 Self Love Day – An extra day off per year to recharge and focus on what you love to do most

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* Discretionary bonus scheme

* LOVE Money – Money from us to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% employee discount on our products and access to sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* Access to our Nourish platform, where you have access at certain times of the year to fantastic benefits such as; Buying/Selling holiday, Pension Top Up, Private Medical Insurance options, Green Car Benefits, Cycle To Work scheme, Techscheme, On site nursery (for Littlehampton colleagues), and much more!

* Life Assurance

* EAP (Employee Assistance Program) –  We work with experts to support you on all aspects of your Wellbeing: Physical, Mental and Financial.

* AND - we have also implemented Hybrid working into our HQ’s in London Bridge and Littlehampton, West Sussex, where our teams spend 4 days a fortnight.

If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

What we look for

  • Experienced project leadership capabilities that drives team engagement and produces high quality development deliverables
  • Excellent communication skills with a strong commercial mind set and business acumen
  • Agile delivery experience
  • Proactive and tenacious 'can do' attitude to unblock issues and ensure progress
  • Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organisation.
  • Management of suppliers to deliver agreed work
  • Understanding of database analysis and migration between platforms
  • Experience of the Retail industry
  • Technical / professional qualifications: Bachelor's degree / MBA (preferred)
  • Project Management Professional Certification or equivalent

Diversity Statement

The Body Shop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We value diversity and do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are proud to have a number of different active employee networks that serve not just as a catalyst for change, but to build a spirit of diversity, equality and inclusivity; a safe and supportive space for engagement and solidarity for members of these communities.

We will ensure that individuals with disabilities are provided reasonable access to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request any specific requirements.

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