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Job Title:  Integrated Project Manager

Date:  24-Jun-2022

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Role Scope

The Body Shop is a change-making brand. Our people, our products and our activism campaigns have a single purpose to fight for a fairer and more beautiful world. This requires our communication and creative expression to be extraordinary and change-making too.   

The Greenhouse is our in-house creative agency. In the words of our founder, Anita Roddick, it exists to “romance the products, communicate intimately with the customers, and constantly separate us from the competition by creating ideas of inspirational brilliance and tangible success.”   Since 2017 we have been on a transformative journey to revive this spirit and we have completed a head-to-toe brand rejuvenation. Now we’re ready to accelerate.  

Your Role

We are building a team of integrated creative project managers to manage our creative process across all stages of development from briefing to concept, execution to delivery.  Taking an ‘end to end’ strategic approach to managing projects with new responsibilities for optimising the efficiency of the internal process from a commercial and delivery perspective.  

This role is central to the success of the work.  It is the lynchpin between brief and delivery where creative ideas and commercial opportunities are brought to life through exceptional creative work and delivered with agile and diverse solutions, working closely with internal and external stakeholders. You will keep everyone on track and be the all seeing eye across your projects to ensure smooth and professional delivery of all content output.  

The Body Shop is a triple bottom line business (reporting on People, Planet and Profit). Success will be judged in relation to your contribution across each of these three areas. Key to this will be the creation and delivery of truly differentiating ideas, executed beautifully and adaptable across global markets, which conveys our depth of purpose and complements our messaging perfectly. 

The right person will have a strong track record of leading and managing creative development and delivery across all channels.    

Passionate about creative work and constantly curious about creative solutions.  Your role will go beyond feasibility and the immediate challenges of responding and delivering against individual briefs.  As technologies change dynamically, new possibilities are emerging and we are looking for someone who is passionate about the development of the creative production role and can bring that curiosity and knowledge into the team and where needed, the ideation process.  Opening up creative opportunities for the team and the work.  

You will also be personally committed to the Body Shop’s ethos of business as a force for good, by generating positive economic, social and environmental impact. 

Key Role Accountabilities

To create the conditions for consistently great work. The ultimate purpose of the role, achieved by using your expert knowledge, skills, ability and personality.  To achieve this, be pro-active at all times: bring energy, passion and fun, share ideas and help create a culture that talented people want to be a part of. 

Actively plan demand & capacity to make the best use of the IHA capabilities. Be completely on top of forecasting for your projects, working closely with the Senior Integrated Project Manager and using resources such as the CPA and comms calendar and developing relationships with your marketing team. Manage the effective and efficient use of your allocated resources to achieve the best possible creative output  

You lead from the middle. You will be the influencer, the person who the project team gravitates to in order to get clarity around everything related to the creative and delivery process of your projects.  You will bring an operational mindset to your role, able to pivot when responding to challenges and opportunities, with a solution orientated attitude and the skills and energy to follow through on your plans.  You are a natural and strong communicator who is able to foster meaningful and powerful relationships across the business. Someone who will roll their sleeves up and that will lean into issues to quickly resolve them. 

You are commercially astute. Working with your client partner, Senior Integrated Project Manager and specialist producers, you will devise the delivery strategy and approach, assessing and allocating the working budgets where needed, making sound commercial and financial decisions based on data.  Ensuring that the project budgets are aligned to the production strategy, and that changes are agreed and shared with all key parties, leading the discussion to resolve any challenges / conflicts. 

You are an expert at managing creative feasibility.   As an accomplished creative project manager, you’ll have an excellent eye for creative and graphic quality and the ability to follow existing and developing brand styles, combined with an ability to solve technical challenges around delivery. You will be adept at interpreting briefs and ensuring that the creative developed is the best it can be against delivery requirements, technical specifications and timings. You will care passionately about creating great work and will be the oracle that solves all creative challenges 


  • Experience with creative agency job costing systems and asset management systems.
  • A broad knowledge of all aspects of creative development, print and digital design, and the creation of style and campaign guides and toolkits.
  • You can demonstrate how you have thrived in a fast-paced environment, handling multiple projects, changing priorities in an organised and flexible manner and prioritising as required.
  • Experience in the creation and delivery of all types of assets across all channels
  • Negotiation experience
  • Retail background a plus


  • Excellent communication skills and senior relationship management with multiple stakeholders internally and externally.
  • Can communicate concisely and confidently at all levels.
  • Ability to have difficult conversations whilst being firm, balanced and fair in your approach.
  • Excellent organisation, time management and negotiations skills
  • A solution focused individual who is flexible, decisive and calm under pressure
  • Strong operational and business acumen in a creative environment
  • Excellent commercial awareness
  • Problem-solving skills, analytical skills and attention to detail
  • Strong understanding of design for both online and offline channels. You will be digitally savvy and understand design across the board from end to end
  • Good cultural awareness, abreast of new and emerging trends.


  • 6% non-contributory pension plan
  • 23 days holiday plus bank holidays, rising to 28 days After 5 years’ service and 33 after 10 years
  • Discretionary Group Bonus Scheme
  • 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about
  • LOVE money to spend on  your wellbeing - pamper yourself on us. Every year.
  • 50% staff discount and access to product sample sales
  • Access to Perks at Work, our online shopping channel with exclusive deals & discounts
  • Hybrid working available across all Head office roles, circa 2 days per week at our London Bridge Office

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Diversity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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