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Job Title:  Programme Manager (Retail)

Date:  20-Jul-2021

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell

Are you looking for a high profile, large scale Programme Manager role which spans across the whole of a Retail business? This role will have a huge impact on the future of The Body Shop

If this describes you then you will be interested to read that The Body Shop are looking to recruit a brand-new Programme Management role within Technology.

This is a huge opportunity, a massive digital transformation project with scalable growth to re-invigorate the brand.

More about the role


• Aligns the programme objectives with business objectives and authorises the management of large-scale projects.

• Sets programme strategy, governing the direction and conduct of project management, including application of appropriate methodologies, supported by comprehensive reporting and communication.

• Plans, directs, and co-ordinates activities to manage and implement complex programmes from contract /proposal initiation to full integration with “business as usual”.

• Uses key performance indicators (KPIs) to monitor and challenge performance and identify opportunities for continuous improvement.

• Oversees and measures the fulfilment of contractual obligations. Develops strategies which address under-performance and compliance failures, including application of contract terms.

• Develops and implements stakeholder engagement strategies to facilitate open communications with stakeholders

• Manages risk and identifies where changes are required, evaluates the impact, and advises stakeholders about the implications, ensuring that solutions to problems are implemented in line with change control processes.

• Develops and implements change management protocols

What we look for



  • Proactive and tenacious with ‘can do’ attitude to unblock issues and ensure progress
  • Ability to build relationships and influence multiple senior stakeholders
  • Previous experience managing multiple projects, programmes and people within a transformation environment (with multiple inter-dependencies) –
  • A History of dealing with large scale projects (Multi-million pound)
  • Excellent problem-solving skills and ability to help others problem solve
  • Excellent communication skills (English)
  • Strong leadership skills, with evidence of building strong teams
  • Delivered 5 major program lifecycles


• Experience of Retail and/or eCommerce / Digital Experience

• International experience

The Body Shop

What do we offer in return?

* a 6% contributory pension plan, 
* 23 days holiday plus bank holidays - time to refresh and recharge 
* Group bonus scheme 
* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about 
* LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year. 
* 50% staff discount and access to product sample sales 
* Access to Perks at Work, our online shopping channel with exclusive deals & discounts 
* AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter. 
Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you! 
If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for. 
We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop. 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 


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