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Job Title:  Programme Manager (TBSAH)

Date:  20-Jul-2021

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell

Are you looking for a high profile, large scale Programme Manager role? If so, I have an exciting opportunity to work within The Body Shop At Home area.

This is a huge opportunity, a massive digital transformation project with scalable growth to invigorate the brand which is a flagship project for the business.

If this describes you then you will be interested to read that The Body Shop are looking to recruit a brand-new Programme Management role within Technology.

More about the role


Aligns the programme objectives with business objectives and authorises the management of large-scale projects.

• Sets programme strategy, governing the direction and conduct of project management, including application of appropriate methodologies, supported by comprehensive reporting and communication.

• Plans, directs, and co-ordinates activities to manage and implement complex programmes from contract /proposal initiation to full integration with “business as usual”.

• Uses key performance indicators (KPIs) to monitor and challenge performance and identify opportunities for continuous improvement.

• Oversees and measures the fulfilment of contractual obligations. Develops strategies which address under-performance and compliance failures, including application of contract terms.

• Develops and implements stakeholder engagement strategies to facilitate open communications with stakeholders

• Manages risk and identifies where changes are required, evaluates the impact, and advises stakeholders about the implications, ensuring that solutions to problems are implemented in line with change control processes.

• Develops and implements change management protocols

What we look for



  • Proactive and tenacious with ‘can do’ attitude to unblock issues and ensure progress
  • Ability to build relationships and influence multiple senior stakeholders
  • Must be able to demonstrate management and collaboration of multiple projects and people within a transformation environment (with multiple inter-dependencies Digital Projects / Marketing / eCommerce / Direct Selling / Retail)
  • A History of dealing with large-scale fast-moving projects
  • Excellent problem-solving skills and ability to help others problem solve
  • Excellent communication skills (English)
  • Strong leadership skills, with evidence of building strong teams
  • Delivered 5 Major program lifecycles


  • Experience of Retail and/or eCommerce / Digital Experience
  • Experience of Direct Selling
  • International experience

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

What do we offer in return?

* a 6% contributory pension plan, 
* 23 days holiday plus bank holidays - time to refresh and recharge 
* Group bonus scheme 
* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about 
* LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year. 
* 50% staff discount and access to product sample sales 
* Access to Perks at Work, our online shopping channel with exclusive deals & discounts 
* AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter. 
Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you! 
If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for. 
We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop. 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 


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