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Job Title:  Digital Delivery Manager

Date:  26-Mar-2021

West Sussex, WSX, GB, BN17 6LS

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

We have an exciting opportunity for a Digital Delivery Manager to join the team on a 6 month FTC. You will be responsible for technical delivery and release management of these solutions supporting our roadmap of change for channel, customer and core platforms within The Body Shop.


We are under-taking a major transformation of our IT landscape, implementing leading edge SAP C/4 and S/4 platforms to support our business vision. 

More about the role

  • Establish a best practice delivery framework for all Digital delivery 
  • Ensure the framework is adopted and implemented by development and deployment teams in the end-to-end delivery of solutions to support strategically important business initiatives 
  • Support and enable IT teams and key business stakeholders to deliver projects in order to continually improve the functionality, performance and reliability of the company’s Trading, Marketing and Loyalty platforms.
  • Build and Manage the Release Plan encompassing all projects and programmes  
  • Manage and control the technical landscape connectivity and environments for all projects and business as usual 
  • Provide delivery oversight and QA for all 3rd party delivery from design through to deployment.
  • Participate in and contribute to pipeline planning activities 
  • Engage in long term IT Roadmap development

What we look for

  • Experienced project leadership capabilities that drives team engagement and produces high quality development deliverables.
  • Excellent communication skills with a strong commercial mind set and business acumen.
  • Proactive and tenacious ‘can do’ attitude to unblock issues and ensure progress
  • Delivery of cloud-based solutions or PAAS
  • SAP S/4 experience 
  • SAP Hybris or SAP C/4 Commerce Cloud Implementation experience
  • Management of 3rd party teams onshore and offshore
  • Retail Industry Experience  


  • SAP S/4 Hana 
  • C/4 Hana knowledge / experience – Marketing Cloud, Customer Data Cloud, Service Cloud, COI
  • International experience 


Want to join the team at The Body Shop? Then please apply today! As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. We have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter. Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you!

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