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Job Title:  Researcher

Date:  13-May-2022

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

The role in a nutshell

We are recruiting a Researcher this is a full-time, permanent, hybrid working role based out of our global HQ in West Sussex or London Bridge. The main purpose is to collect and analyse qualitative and quantitative data to drive improvements in the E2E Consultant Experience

More about the role

  • Manage all research that feeds into strategy and opportunities
  • Proactively monitor changing market trends and inform of any opportunities or threats
  • Gather qualitative and quantitative user experience data for specific research projects by

1)            Working with markets and field teams

2)            Conducting primary research

3)            Using secondary sources and support from wider insight team

  • Present research insights and results in easily digestible format the team advising on how to best utilize research findings
  • Agree research projects and their relevant priority with Experience team
  • Track research project progress, escalating any risks / issues 
  • Interrogate qualitative and quantitative data to drive insights, writing up into research reports
  • Prepare briefs for teams that sit outside of channel or 3rd parties if external research is required
  • Manage all concept testing and post launch evaluation
  • Own customer experience measurement across the business and use this to feed into development and also track progress
  • Concept test and optimise with support of the Experience Designer
  • Manage research budget

What we look for

  • Research design and execution
  • Concept testing and optimisation
  • NSAT / NPS / Other customer experience measurement tools
  • Agile ways of working 
  • Digitally savvy
  • Problem solving
  • Highly analytical
  • Strong written report and communication skills
  • Influencing
  • Direct selling experience preferable
  • Beauty and retail experience preferable
  • Microsoft Office tools
  • Qualified to degree level or equivalent experience/qualification preferable

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 


That’s a lot to ask for – so in return we offer

* a 6% contributory pension plan,

* 23 days holiday plus bank holidays - time to refresh and recharge

* Discretionary bonus scheme

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% staff discount and access to product sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter.

If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop.

Diversity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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