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Job Title:  Social Media and Community Officer FTC

Date:  28-Feb-2023

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell

This position is available to cover maternity for a period of 6 to 12 months, available on an Fixed Term Contract.  The purpose of our Social Media and Community Manager for our UK Retail Market is to Manage all UK Social Media channels (Facebook, Twitter, TikTok, YouTube and Pinterest) and manage all paid influencer campaigns, helping to plan and deliver a strategy that drives customer engagement and builds brand perception. 

More about the role

  • Day to day running and execution of social media plans across multiple channels to cultivate and drive high levels of customer and influencer engagement. Working closely with the International Digital Team to ensure the Social Media Strategy including brand look/ feel and tone of voice is delivered
  • Create social content calendars; includes copywriting, uploading images and content from a suite of International assets, scheduling posts, using tools such as Sprinklr & owned platforms e.g. Facebook, Twitter and TikTok
  • Content creation where needed to supplement content provided by International. This includes working with external partners on UK focused projects (i.e., working with BYC on Activism), shooting additional channel-specific content, working with Comms agency to deliver Twitter content, and briefing and running The Body Shop’s Content Collective
  • Working with Customer Relations agency and supporting Community Management. Monitoring, listening and responding to user-generated comments and posts across The Body Shop social media sites in a timely manner in order to foster a positive community and add value to the users’ experience.
  • Work with the Influencer agency on contracting influencers to create content for TBS channels and manage the delivery of paid influencer campaigns, acting as the main day-to-day contact
  • Use internal and external reporting tools to report on the success of campaigns and their impact on leading indicator metrics, including summarising results and pulling out key insights/learnings for the business

What we look for

  • Previous experience managing a brand’s social channels essential
  • Experience formed within a similar large complex multi-site retailer, ideally FMCG (beauty/toiletries industry strongly preferred) and/or an agency setting
  • Proven track record of community management essential
  • Experience of collating and analysing information to determine success and insights required
  • Previous experience of content creation required
  • Previous work using tools such as Sprinklr, Google Analytics and Brandwatch beneficial
  • Competent with Microsoft Office suite essential
  • Knowledge of Adobe Creative Suite beneficial
  • Excellent communication skills
  • Creative thinking
  • Creative writing


  • a 6% contributory pension plan (that rises with loyalty)
  • 23 days holiday plus bank holidays - time to refresh and recharge
  • 1 Self Love Day – An extra day off per year to recharge and focus on what you love to do most
  • 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about
  • Discretionary bonus scheme
  • LOVE Money – Money from us to spend on YOUR wellbeing - pamper yourself on us. Every year.
  • 50% employee discount on our products and access to sample sales
  • Access to Perks at Work, our online shopping channel with exclusive deals & discounts
  • Access to our Nourish platform, where you have access at certain times of the year to fantastic benefits such as; Buying/Selling holiday, Pension Top Up, Private Medical Insurance options, Green Car Benefits, Cycle To Work scheme, Techscheme, On site nursery (for Littlehampton colleagues), and much more!
  • Life Assurance
  • EAP (Employee Assistance Program) –  We work with experts to support you on all aspects of your Wellbeing: Physical, Mental and Financial.
  • AND - we have also implemented Hybrid working into our HQ’s in London Bridge and Littlehampton, West Sussex, where our teams spend 4 days a fortnight.

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Diversity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. At The Body Shop we are proud to have a number of different active employee networks that serve not just as a catalyst for change, but to build a spirit of diversity, equality and inclusivity; a safe and supportive space for engagement and solidarity for members of these communities.

We will ensure that individuals with disabilities are provided reasonable access to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request any specific requirements.

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