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Job Title:  Store Manager Milton Keynes(fixed term contract)

Date:  19-Jan-2022

Milton Keynes, MIK, GB, MK13 9EX

Full Time/Part Time:  Full-Time
Contract Type:  Fixed Term Contract
Hours per week:  37.5

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.  In 2019, we became a certified B Corp.  That is a business that meets the highest verified standards of social and environmental performance transparency and accountability.  B Corps don’t just care about profit – they care about people and the planet too.  That’s how we’ve always done business – we just wanted to make it official.

Do you dare to dream of a fairer and more beautiful world, obsessed with discovering and owning business action that will make the dream a reality?

Are you a person who likes people, focussing your energy on connecting with customers to create amazing experiences?

Do you believe in the power and joy of collective activism to drive positive change?

If this is you…come and show us how you could contribute to the next step in the evolution of The Body Shop.

Your role in a nutshell

Share a smile. Show you Care. Know your stuff. Just be you!

To us, it is important that everyone has a great time at work. We do this by creating vibrant atmosphere, where teamwork and building relationships is key.

Be real and authentic and share what you Love! Our customers love hearing about the impact we have on our communities, environment and planet and you too could share these magical stories whilst demonstrating our iconic products.

To be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will deliver results through our people by role modelling and coaching the team to deliver memorable sensorial customer experiences - – we're not just selling our customers an ideal, we're actually helping communities build a better life too.

More about the role

You are the face of The Body Shop and the link between our brand and our customers.

Be inspirational and guide your colleagues to do the same - value each other for who we are and inspire each other to be the best version of themselves!

We believe that retail is a hero career and we can’t imagine anything more exciting than finding and supporting amazing talent. You have the freedom of owning your own development, we will guide you and provide all the tools you need.

We want someone who will shape a customer focused store experience by leading the team to drive customer engagement and bring the brand to life. It is essential for our Store Managers to be confident to use the data we provide you with to make sound commercial and business decisions.

Part of the normal day to day role you will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor but that’s not all!  Our people are at the heart of everything we do so you would be involved in attracting, retaining, upskilling and enabling our team members to be the best version of themselves.

What we look for

  • People who engage people, obsessed with creating that unforgettable customer journey and sharing stories

  • It’s not just about the talking – listening to your customers to be able to help them choose products that are right for them is equally important

  • A fun and dedicated Creative Activist who is passionate about cruelty free and vegetarian beauty to join our Joyful Collective!

  • Strong relationship skills who are confident with co-ordinating between customers and the team

  • Ability to multitask, manage time effectively and work flexible hours

  • Retail experience, full knowledge of the beauty market and have passion for our products!

  • Strong interpersonal skills to build rapport with customers and also team members

  • Positive mindset and passion to develop others and themselves In the ever-changing world of retail, we need people who are change agents

  • Outstanding planning and organizational skills

  • Purposeful Entrepreneur who excel in leadership

  • Ability to work collaboratively within a feedback culture

  • Passionate about coaching and development


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