Global Social Media Strategist

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

We are recruiting for a Global Social Media Strategist to join The Body Shop at Home team at a time of exciting digital transformation. You will be responsible for designing The Body Shop social selling strategy and guidelines, helping our consultants succeed at acquiring and retaining customers. You will be an innovation champion with an infallible can-do attitude and natural networking skills. Being the first to know about new social media and influencer marketing products, you will support our consultants to leverage innovation to drive customer acquisition. 

More about the role

Main responsibilities include:  

• Design, test and report back on effectiveness of best in class social selling guidelines that tap into social media best practice and trends.  

• Build suite of tools and tactics for leaders to target customer acquisition through their feeds and build customer acquisition strategies within their sales force. 

• Develop yearly / quarterly / monthly outreach plan proposals to support leaders and their teams. 

• Work in collaboration with the sales, training and recognition team to develop an effective train the trainer approach to bring best practice learnings across the globe/across leader groups 

• Define a recognition mechanism process to reward ‘best in class’ social media behaviours 

• Collaborate closely w/compliance teams to support best practice social media, rules, policies and guidelines that support organic/compliant social communication 

• Work with head of social selling to develop effective reporting and measurement based on OKRs. 

• Produce weekly / monthly and quarterly reports to track progress and reassess strategy and tactics.  

• Establish great working relations with platform reps at major social media platforms to participate to beta tests and seize innovation opportunities. 

What we look for

1. Hands-on experience with data driven influencer marketing / development of personal branding strategies. 

2. Social listening pro with hands-on experience extrapolating data and insights from native and third-party social tools to inform strategy and tactics.  

3. Proven track record of driving implementation of social media innovation within current role. 

4. Strong hands-on reporting and analytics capabilities utilising native and third-party social media tools to measure impact. 

5. Creative problem solving.  

6. Strong communicator with experience managing large groups of stakeholders.  

7. Understanding of social selling a strong plus. 

Talent Drivers