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Job Title:  Merchandising & Operations Manager, ECommerce

Date:  Jan 8, 2022

New York, NY, US, 10013

Full/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  40

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

The Ecommerce Merchandising & Operations Manager will be an ecommerce expert and will have in depth, working knowledge of Merchandising and Site Management techniques. With a growth mindset and the ability to create customer experiences that deliver efficient revenue at scale they will work collaboratively with stakeholders across their market. Reporting into the NA Ecommerce Vice President, they will lead, coach and develop the NA Ecommcer Merchandising and Operations Teams.

Key Job Accountabilities

  • Responsible for collaborating with Market partners to deliver key aspects of the Ecommerce business including website merchandising and site management

  • Works in partnership with the Digital Hub  and Ecommerce leads to shape commercial and promotional plan. Provides input on proposed pricing, offers and promotions 

  • Support the creation of monthly performance review with a view on the previous month’s conversion performance

  • On regular basis will work with the wider team to provide input into trade meetings 

  • Deliver the following activity: Web Merchandising to optimise current campaigns and content, and plan the deployment of future activities. Execute Offers and promotional set up to test and deploy across the websites with approved content from global and market stakeholders. Conducting daily site checks, ensuring all products are priced correctly and categorized appropriately. Creation of online content for production of all online content to support the omnichannel and commercial plans and marketing campaigns. 

    • Localisation of all content, working in conjunction with market stakeholders to ensure that messaging and content aligns with the market plans and is translated effectively (where required). Further ensuring that all site seo requirements are delivered.

  • Manage site supply chain issues in collaboration with the P&P Lead they will communicate any stock issues; 

  • Manage customer service issues in conjunction with the Customer Service team they will proactively identify solutions to any issues and work collaboratively with the team to reduce the contact rate.

What we look for

  • Experience of working in a scaled, omnichannel environment.
  • Experience of operating in an entrepreneurial organisation, with the ability to develop strong stakeholder relationships at all levels across all disciplines. Experience of working in a matrix organisation is essential.
  • A leader who is also prepared to roll up their sleeves and be hands on in the delivery of the strategy - with the ultimate determination to make a positive difference to the company.
  • Innate problem-solving skills – with the ability to combine an innovative approach with sound commercial ideas. Sound judgement and decision-making skills with the ability to be able to identify, prioritise and articulate high impact initiatives.
  • Strong marketing skills, with a thorough understanding of the online customer journey. Experience of delivering innovative and effective customer engagement strategies, and online tactics that deliver results.
  • Disciplined and organised yet flexible in style. Experience of being proactive and responsive to changing trading patterns. Able to balance long term objectives with the execution of regular short-term promotional tactics.
  • Proven general management skills to drive projects through to successful implementation.

Technical Requirements

  • Understanding of conversion rate optimisation techniques and technologies in accordance with best practice in usability and accessibility
  • Deep understanding of traffic acquisition channels and how to support conversion.
  • Highly Analytical, with significant experience of using web analytics packages to problem solve and innovate

Talent Drivers

Collaborative Skills
Personal Conduct

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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