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Job Title:  TBS Operations Manager

Date:  21-Sep-2021

Northamptonshire, NTH, GB, NN17 4AJ

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell

We are looking to recruit a Operations Manager to be responsible for the following all physical operations, all channels, ensuring each area is driven by process, planning and execution. Performance Management / KPI Management in all areas to maximize efficiency and meet budget targets. Delivering distribution agreed service levels to Zones / Markets / Customers

More about the role

  • Achieve budget targets
  • Lead a team to manage and deliver performance through KPIs
  • Work with the business to obtain accurate forecast and translate into workable plans
  • To Comply with Health & Safety Legislation, processes and practices in DC01 & on the site
  • Ensure resource planning, equipment and information systems are in place to support efficiencies within the DC as needed
  • To find improved ways of working to improve efficiencies in cost and service

What we look for

Demonstrable experience of managing and leading teams within a Warehouse environmentExperience of a KPI management

Desirable – Experience and understanding of WMS

Excellent verbal and written communication skills with the ability to present and influence at management level and senior leadership level.

Complete understanding of warehouse and distribution functions.


    • Min 5 yrs Distribution
    • A levels or equivalent preferred

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 


That’s a lot to ask for – so in return we offer

* a 6% contributory pension plan,

* 23 days holiday plus bank holidays - time to refresh and recharge

* Group bonus scheme

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% staff discount and access to product sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter.

If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop.

Diversity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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