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Job Title:  Global E-commerce Merchandising Coordinator FTC

Date:  04-Jan-2023


Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell

The Global E-commerce Merchandising Coordinator supports the Global E-commerce Merchandising Manger in developing and implementing NPD, using data and learnings to influence ongoing content for the E-commerce platform. The role is a fixed term opportunity for approx. 5 months.

We are looking for someone with a passion for digital and e-commerce, highly operational, data driven and highly proficient at using Microsoft Excel.

The role is primarily responsible for performing all product setup and maintenance for the Global websites supporting the Market trading managers with onsite merchandising and catalogue enhancements.

They work closely with the Internal Creative Studio, Global Brand teams, Market Web Ops team across Company, Franchisee and The Body Shop @ Home, User Experience  And SEO teams to ensure the E-commerce content is planned, briefed and delivered.

More about the role

  • Responsible for the Global catalogue setup and maintenance to ensure a full product range is available for all markets globally.
  • Owns the Global NPD set up populating data and syncing to multiple catalogues. Inclusive of any local market nuances. 
  • Setup and maintenance of event led changes such as Sale setup, promotional and seasonal categories.
  • Communicates relevant E-commerce updates and changes to key stakeholders.
  • Supports the E-commerce Merchandising Manger in the NPD Process to define deadlines for briefing, signing off and the delivery of content.
  • Collaborates with Brand and the Creative Studio to ensure all information is delivered on time, fit for purpose and accurate. 
  • Day-to-day maintenance of market product catalogues, actioning product updates in conjunction with Supply Chain; including discontinuation of old products, GTIN changes and Phase in/ Phase out of product variants.


Responsible for the continual Global E-commerce content improvements and updates in the following areas:

    • PDPs – Populating existing PDPs with new available images, correcting/adding images/video whilst ensuring product image enrichment & fixes.
    • Technical ingredient updates.
    • Product content optimisation - Updating product descriptions, bullets, how to use and facets as continuous on-going improvements/updates.
    • Product optimisations – Working with the Market Web Ops teams on the maintenance of product carousels, regime buying, perfect partners etc..
    • Facet optimisation – Defining the model for facet/value experience, refining values, arranging population via relevant teams and rollout across sites whilst removing redundant values, duplications, redundant facet holders.

What we look for

  • Highly operational with strong organization and communication skills
  • Data driven and be able to work with data
  • Confident at using new systems
  • Strong Excel skills
  • Passionate about Digital / E-commerce
  • Skilled in handling many assignments simultaneously in a fast-paced environment while maintaining attention to detail
  • Able to build strong relationships and be a team player
  • Proactive, positive and driven individual
  • Have a solution orientated approach

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 


  • A 6% contributory pension plan, 
  • 23 days holiday plus bank holidays - time to refresh and recharge 
  • Group bonus scheme 
  • 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about 
  • LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year. 
  • 50% staff discount and access to product sample sales 
  • Access to Perks at Work, our online shopping channel with exclusive deals & discounts 
  • AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter. 

Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you! 
If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for. 
We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop. 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

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