Assistant Training Manager (Contract)

Date: 12 Jul 2024

Location: Singapore, 01, SG, 238851

Company: The Body Shop International Limited

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

 

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

  • To lead the market learning and development strategy, manage its implementation and assess its impact that is in line with the purposeful driven business goals.
  • To develop and deliver training solutions that meet business needs for the store team through identifying training and development needs.

More about the role

Store Team Training

  • Define and design store management and development training to all store staff, with input from Learning Academy Team and Retail Operations team, utilising blended learning techniques.
  • Store management and development training includes manpower planning, commercial skills, interviewing, performance management, performance coaching, conflict management, counselling and disciplinary and other optimising core programs such as recruitment and leadership training and implementing new programs.
  • Ensure a systematic approach (training cycle) to training and development is in place to identify ‘best practice’ and to deliver effective and business focused training.
  • Own induction at all levels, drawing material from other experts within Learning Academy as needed.
  • Define the training track for all retail positions (Including investment level, priorities, objectives, content, time allocation & frequency).
  • Own certification of programmes (Internal & external recognition at all levels).
  • Work closely with the Learning Academy to feedback the right tools and support for their store management training needs, and that consistency of message, design and content is retained by using a best practice template.
  • Manage the transition between training programmes e.g. manage the introduction of new management and induction tools and programmes.
  • Regularly review training delivery and adaptation of retail training material. Identify and adopt new and innovative methods of delivery to stores.
  • Conduct store visits to access and understand transfer of learning, gaps and impact on sales.
  • Evaluate and measure ROI and achievement of business goals on key training initiatives.
  • Collaborate with Retail Operations team to drive customer satisfaction programme to ensure excellent customer service delivery.
  • Ensure all training material in the launch pack are aligned to commercial needs.
  • Lead the training team to provide field coaching to store staff and train the trainer for market trainers for execution of training materials.
  • Ensure all Store Managers, District Operations Managers and field operations management are trained with operational and people development skills.
  • Lead and cross collaborate digital and social media engagement both internal and consumer facing training and productions.
  • Support for cross functional ad-hoc projects.
  • Collaborate with HR on employee engagement initiatives.
  • Collaborate with HR to manage the store staff career development program including the specialist function.
  • Review and optimise training processes for efficiency via digital platforms.

 

Office Team Training

  • Work with HR on the office staff career development planning and deliver the related trainings.

 

Customer Service

  • Coordinate with the external customer service provider to address customer inquiries about our services and products.
  • Offer suitable solutions to resolve issues, ensuring the best interests of both the company and our customers are upheld.

 

Budget Management

  • Proactively manages costs and expenses and delivers projects to budget.
  • Provides monthly budget updates and accurately forecasts spend.

 

The Body Shop Commitment

  • Train all store team on all value campaigns.
  • Commit to minimising environmental impact in everyday work life through reduce, reuse and recycle.
  • Responsible for all internal communications for values activities.

What we look for

Experience:

  • At least 5 years of experience within a Learning and Development/Training/HR/Operations function, ideally in a similar role for a large multi-site retailer.
  • Sound knowledge of the commercial and operational factors which influence and impact the running of a retail business.
  • Proven experience of developing, writing and implementing Management Development/Retail Leadership programmes & guidelines with a strong customer focused approach.
  • Experience of creating training/operational materials with an appropriate tone for customer/staff interactions.
  • Knowledge of the beauty/toiletries industry would be highly desirable.

 

Qualifications:

  • Degree in a related discipline (i.e. Human Resources, Learning & Development, Business Operations, Sales)
  • Additional qualifications or experience in Management Development/Leadership Skills would be an extreme advantage
  • DACE Certified
  • ACTA Certified

 

Competencies required:

  • Excellent communication skills both verbal and written in English and Mandarin (would be an advantage)
  • Flexible approach to work with the ability to respond to changing business priorities.
  • Ability to work cross functionally
  • Enthusiastic and motivated you will be comfortable working in a multi-national/cultural organisation and fully understand the formal structures, politics, climate and culture that are integral to their operation.
  • Customer service orientated
  • Excellent planning and organisational skills
  • Enthusiasm and a willingness to inspire and motivate others.
  • Able to effectively manage change
  • A confident and experienced presenter who can communicate at all levels
  • Able to inspire, train, develop and coach others
  • Excellent negotiation and influencing skills across all levels


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