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Franchise Administrator

Date: 16-Nov-2021

Location: Singapore, 01, SG, 239519

Company: The Body Shop International Limited

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

This role is to support FAM (Franchise Account Manager) to cover franchise account matters in administration, coordination, analysis and communication with markets and various internal stakeholders
This role will potentially be developed into key account management for smaller markets (Brunei, Sarawak, Myanmar/Cambodia, Bangladesh, Nepal etc) under the supervision of FAMs 

More about the role

Franchise Account Manager (FAM) Support
•    Manage Products Articles mapping, maintain Market Site Master File & Product/ Article Master File Support FAM in New Market set up, liaise with BSI /supply chain team in SAP setup, new site creation, DC site creation etc. 
•    Work with APAC Master data/Global Master Data on new vendor creation/global amendments on vendor  
•    Communicate all the QC related issues with markets and liaise with internal parties and track all the QC related issues and make reports
•    Follow up on order submission, coordinate the analysis, and support market feedback
•    Prepare weekly Sales Report and coordinate meeting
•    Weekly business update: Update business summary of HF team’s performance for the weekly meeting between GM and APAC Managing Director 
•    Organize bi-weekly or monthly meetings with markets for regular business updates and discussions on pending issues  
•    Liaise with Forecast team/CS team for ad hoc logistic issues with markets for a smooth process 
•    Key account management: Potentially to be developed to take over some smaller account for key account management, under the supervision of FAM
Retail Design (RD) Support
•    Working closely with Retail Design Managers ensuring that all processes and approvals for locations, store plans and fit-out are effectively functioning. 
•    Consolidation of monthly Project Forecast 
•    Collate pending store completion packs 
•    Support RD Manager in sending communications to all markets as and when new information or documentation is created for market use. 
APAC Franchise Controller, Finance Support
•    Support in PoSDM system (Missing Site codes held in Pipe) – liaise/ clarify with Market for unknown sites mapping. Upon update, submit to Global Master Data/SC Data team for site creation or re-mapping. 
•    Support in RS Sales track weekly.  Look out for any unusual missing sales in all Franchisee stores from the RS sales template (Live update).  Liaise /clarify with respective Market on the missing sales.  Follow up with Site Amendment form for any site changes (store closure/ renovation/relocation).

What we look for

Performed PA/Administrator role in the past
Experience in an international, fast-paced, and multicultural environment e.g FMCG/Retail
Excellent knowledge of Outlook, PowerPoint & Excel
Competencies required:
Excellent interpersonal skills 
The ability to work independently
Demonstrated skill in meeting deadlines and managing priorities
Excellent organizational skills and attention to detail

Talent Drivers

Collaborative Skills
Personal Conduct

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