Head of Forecast (Contract)

Date: 16 Sep 2023

Location: Singapore, 01, SG, 238851

Company: The Body Shop International Limited

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

Diversity Statement

At The Body Shop, we firmly believe that equality is a human right and that all people should have an equal opportunity to pursue their dreams and aspirations.  We are committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is recognized. We value diversity and consider all applicants for employment without regard to race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, or disability status. We are proud to have a number of different active employee inclusion networks that serve not just as catalysts for change, but also to build a spirit of diversity, equality, inclusivity, and provide safe supportive spaces for engagement and solidarity for members of these communities.  The Body Shop is also committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application.


Your role in a nutshell

•    Manage and Direct the demand planning for APAC Zone (Franchise and Company Markets) on forecasting commercial sales, to improve forecast accuracy, stock availability and inventory control 

•    To deliver accurate and timely demand data for the whole region, by Business by Channel, by Category and at Product level

•    To drive S&OP as a platform to run the business for communication, issue escalation and decision-making. This ensures the demand plan, supply plan, and the finance plan have 1 number system to meet or exceed the business budget

•    Leadership to drive culture, continuous improvement and change management of zero waste mentality/loss elimination across people, work process and tools in S&OP and demand planning process

•    Future proof S&OP, Demand Planning. Provide technical mastery in continuous improvement, digitalization, standardization and documentation of: work processes and SAP/tools/technology adoption across organisation to reduce manual ways of working

More about the role

Keu Job Accountabilities:
•    To drive Forecast Accuracy and Bias, to support stock management and business control
•    To deploy available resources to ensure accurate and on-time forecast data for Global Supply
•    To manage and refine the various demand planning processes [i.e. Head Franchise Portal Wholesale forecasting markets, Head Franchise Portal None forecasting markets, Company Markets, Hybrid Markets, Cross boarding, Quarterly Sell in], and to review for efficiencies and synergies  
•    To lead the S&OP process in the region, from market to zone, to Global review as a forum to challenge business assumptions, to align the pillars of the business and to drive an aligned demand/supply/business/finance plan that is agreed and signed off. 
•    To support local strategic initiatives and projects (such as Franchisee buy back, or new market launches)
•    To represent APAC in Global initiatives and projects (such as new system development and implementation)
•    End-to-end mindset of identifying, educating and implementing continuous improvement projects across people, processes and tools. This includes documenting and implementing standard work processes, problem-solving via identification of root causes and systemic solutions. 

What we look for

•    Well-developed communication skills and ability to challenge/influence internal and external stakeholders across many markets, Zone and International
•    Strong analytical skills required
•    Demonstrable ability to handle large data sets and complex processes
•    Proven team player, working with wider commercial teams
•    Demonstrable ability to confidently present Data and Analytical insights to improve the Forecasting and S&OP process
•    Mastery and experience in Demand Forecasting Statistical tools and a mindset of continuous improvement and influencing change across people, processes and tools. 


•    Degree-level intellect
•    Advanced level in Excel 
•    Ideally highly experienced with forecasting and analytical processes, tools and software


Competencies required:

•    Manages Complexity – Translate market analysis and customer insight into credible forecasts
•    Sensitivity to beauty The Body Shop Way – Accurate planning reflecting local and international Sales trends
•    Innovates – Drive for continuous improvement
•    Demonstrates Entrepreneurship – Understands how forecasting impacts other functions
•    Interacts Effectively – Present complex concepts in a simple way  and builds effective partnerships within the business

Talent Drivers

Collaborative Skills
Personal Conduct

Job Segment: Franchise, Retail