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Date:  Apr 16, 2021

Toronto, ON, CA, M6A 3A1

Full/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  40

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

Owns commercial trading, forecasting and eCom stock planning in the market, and supports Head of Omnichannel North America in pulling together overall commercial planning, aligned with the eCommerce plans (weekly / monthly / annually):

  • Owns eCom P&L and delivery against eCom / Digital KPIs in the market; reporting to Head of Omni-Channel North America.
  • Responsible for preparing online promo / trade calendar, in cooperation with Head of Omni-Channel North America; trades eCom channel in the market.
  • Specific Category accountability across all channels

Key Job Accountabilities

  • The Sr. Manager, Omni-Channel eCommerce s responsible for leading the market trading and customer acquisition across eCommerce, is customer-led, creative and will deliver on financial and customer goals.
  • Owns the forecasts and market trading plan, an essential element of the Market Customer Plan
  • Drawing on the Global Promotional Framework and expertise of the Global Revenue Team, they are a key member of the market Omnichannel team, focused on doing what is right for the Ecommerce market strategy whilst ensuring that other key stakeholders are up to date.
  • They take responsibility for the trading plan, analysing trading performance and costs for the Ecommerce channel and reacting to new opportunities to maximise growth against channel strategy
  • Develop and maintain channel strategy in collaboration with Head of Omnichannel North America
  • They review performance in terms of under / over performance by new vs existing customers as a primary lens and are comfortable matching this up to product and category trends.
  • They evaluate promotion and discount mechanics in terms of effect on customer profitability and flag any conflicts between long and short term targets. They will be responsible to ensure trade performance is delivered across the channel
  • They work closely with the S&Op team to ensure that we have the inventory to supply our needs.
  • They are highly collaborative and work closely with key stakeholders including Ecommerce leaders and Global Revenue team
  • They have an iterative mentality, challenging the status quo and ensuring we gather actionable insights.
  • Event planning /NPD – Launch events across all channels in tandem with global calendar and NPD
  • Category accountability across all channels

What we look for

  • Strong understanding of eCommerce & Digital
  • Experience with digital & commercial data and hands-on knowledge in relation to latest digital tech. and analytical tools in eCommerce e.g. – Google Analytics
  • Commercial acumen & experience working in Omnichannel environments involving complex promo trade-offs
  • Experience in managing Ecommerce
  • Optional: Experience in pureplay eCom business as a plus
  • 5+ years’ experience in fast growing Ecommerce environment
  • Advance knowledge of google analytics and excel

Talent Drivers

Personal Conduct
Collaborative Skills