Date:  Sep 8, 2023

Toronto, ON, CA, M6A 3A1

Full/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  40

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. In 2019, we became a certified B Corp. That is a business that meets the highest verified standards of social and environmental performance transparency and accountability. B Corps don’t just care about profit - they care about people and the planet too. 


We believe equality is a human right. All people should have an equal opportunity to pursue their dreams and aspirations, regardless of beliefs, characteristics, and circumstances. Everybody has the right to live their life free from violence and discrimination. We want The Body Shop to be a great place to work and shop, whoever you are. We endeavor to be diverse and inclusive throughout our business. We celebrate the diversity of individual self-expression. We are unapologetically excited about life and the world and want everyone to experience all it has to offer. As such, we are passionate protagonists and advocates of social equality, equal rights, and equal opportunities, for each and every one, everywhere! Visit The Body Shop website to learn more. 


The Body Shop exists to fight for a fairer, more beautiful world. This is our purpose, and it drives everything we do. Our beliefs are everything to us: that business is a force for good, the empowerment of women and girls and the belief that everyone is beautiful. 

Your role in a nutshell

The Sr. Manager - Omni-Channel(Retail) owns commercial trading, forecasting and Retail stock planning in the market, and supports Director of Omni-Channel North America in pulling together overall commercial planning, aligned with the Retail plans (weekly / monthly / annually):

Key Accountabilities 

  • Owns delivery against Retail KPIs in the market, reporting to Director of Omni-Channel North America.
  • Responsible for preparing in-store promo / trade calendar, in cooperation with Head of Omni-Channel North America; trades Retail channel in the market.
  • Specific Category accountability across all channels

More about the role

  Job Responsibilities
•    The Retail Omnichannel Snr Manager is responsible for leading the market trading and customer acquisition across Retail Channel, is customer-led, creative and will deliver on financial and customer goals.
•    Owns the forecasts and market trading plan, an essential element of the Market Customer Plan. 
•    Drawing on the Global Promotional Framework and expertise of the Global Revenue Team, a key member of the market Omnichannel team, focused on doing what is right for the Retail market strategy whilst ensuring that other key stakeholders are up to date. 
•    Responsible  for the trading plan, analyzing trading performance and costs for the Retail channel and reacting to new opportunities to maximize growth against channel strategy.
•    Develop and maintain channel strategy in collaboration with the Director of Omnichannel North America
•    Review performance in terms of under / over performance by new vs existing customers as a primary lens and are comfortable matching this up to product and category trends.
•    Evaluate promotion and discount mechanics in terms of effect on customer profitability and flag any conflicts between long- and short-term targets; course correct promotional efficiency when needed.
•    Work closely with the S&Op team to ensure that we have the inventory to supply our needs.
•    Work closely with key stakeholders including Retail leaders and Global Revenue team. .
•    Event planning /NPD – Launch events across all channels in tandem with global calendar and NPD. 
•    Category accountability across all channels – forecasting, pricing and select event plans.

Working Relationships & Interfaces (where applicable):

•    Director of Omni-Channel North America
•    Ecomm Omnichannel Snr Manager
•    NA Manager Omni-Channel Analytics

What we look for


  •  Possess strong relationship building skills
  •  Proactive self-starter with strong detail orientation
  •  Passion for working in a fast-paced environment and a proven ability to multi-task
  • Be agile, adaptable, and thrive in a dynamic and changing culture with a can-do attitude


  • 5+ years’ experience in fast growing Specialty Retail environment 
  •  Strong Merchandising analytical capabilities
  • Commercial acumen & experience working in Omnichannel environments involving complex promo trade-offs.
  • Advance knowledge of Excel 
  • Proficient in MS Office Suite 

Talent Drivers

Personal Conduct
Collaborative Skills

Job Segment: Merchandising, Retail