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Date:  Jun 15, 2021

Toronto, ON, CA, M6A 3A1

Full/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  40

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

Based in our Toronto office, you’ll study & establish all processes within the Supply Chain team, identify gaps & work across departments to execute proper fix with-in system. 

You’ll be responsible for building & implementing the Supply Chain Channel strategy aligned with Sales, Commercial & Marketing teams expectations & growth aspirations within The Body Shop.

You’ll be a role model/mentor to ensure consistent delivery of high class customer service across the teams driving results for all channels through delivering product to support event plans and achieve sales budgets. You’ll support activities for the demand planner & retail analyst & will provide cover for both roles as necessary.

You’ll support the Supply Chain team to deliver on long term purchase plans, driving agility in the supply chain & will be responsible for reporting KPI’s covering fulfilment of these purchase plans.

More about the role

  • Manage Wholesale team Demand Planner,Wholesale Analyst & Data Analyst to identify/implement forward thinking strategies& maintain top level service
  • Manage systematic integrity for Wholesale Demand Planning & Retail Analyst  
  • Implement action plans to support Demand Planning & Analyst teams with inventory data to maximize KPI requirement for accuracy & fill rates 
  • Drive collaboration across commercial, brand, operations & finance to ensure total demand plan meets business objectives on inventory, service & cost 
  • Lead, develop & report on KPIs for demand planning
  • Lead NPD sell in process, including NPD launches, comparative product forecasting etc.
  • Manage inventory overview to identify excess &obselescens; Challenge market volume trends
  • Inbound tracking to ensure proper weeks of coverage for channels
  • Drive core baseline forecast accuracy improvements
  • Present local S&OP process for channels, highlight & drive improvement 
  • Monitor Demand & Retail analysis,ensure channel needs are met to maximize sales
  • Manage KPI reporting proactively highlighting issues & working with channels, ensure budget alignment is achieved
  • Provide insight & analysis to key stakeholders by monitoring & identifying trends & risks

What we look for

  • Bachelors degree or equivalent experience
  • Experience in leading a team within a global setting
  • Advanced Excel skills
  • Experience delivering consistent Supply Chain/ Merchandising/Customer Care in a omni-channel environment
  • Experience influencing cross functionally at a management level
  • Fluent in demand planning & retail analyst functions for back up/support as needed
  • Demonstrate knowledge & understanding of omni-channel supply chain with experience in detailed product planning & order fulfilment
  • Proven track record of improving supply chain operational processes
  • Supplier/Franchise/Wholesale experience
  • Demonstrates Entrepreneurship 
  • Innovates, seeks to improve & refine processes, fosters a climate of mutual trust that empowers people to bring daring proposals

Talent Drivers

Collaborative Skills
Personal Conduct

The Body Shop Canada Limited is an equal opportunity employer.  Should you require accommodation during the interview process, please advise the recruiter when contacted

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