Job Title:  Head of Marketplace Transformation & Operations

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

For over 50 years, The Body Shop has challenged convention – proving that business can be a force for good.

As we continue to evolve and scale our business globally, the transformation of our go-to-market strategy will be a key component of our future success.

We’re now hiring a Head of Marketplace Transformation & Operations, based in the UK (hybrid). You’ll be leading the end-to-end business transformation of our wholesale & marketplace channels, orchestrating teams across Commercial, Supply Chain, Finance and Technology to build a scalable, automated operating model for delivering sustainable growth.

More about the role

Key Accountabilities

Programme delivery:

• Own implementation of the programme plan, chair the Programme Board
• Drive cross-functional transformation across Commercial, Supply Chain, Finance & Technology
• Build a scalable operating model: plug-and-play across markets and channels
• Manage dependencies with third-party partners, channel teams and other transformation programmes
• Evaluate new channels (Boots, Ulta, TikTok Shop); build capability for expansion

Commercial & operations:

• Support Amazon strategy: Buy Box recovery, Premium Beauty gating, FBA/FBM mix optimisation
• Support in defining pricing architecture: bundles, Subscribe & Save, AOV growth levers
• Support to establish marketplace P&L ownership with Finance; contribution margin reporting by channel/market
• Build trading calendar aligned to retail windows; partner governance with SLAs and scorecards

Supply chain & finance

• Ringfence inventory allocation for marketplace channels; automate demand planning via data feeds
• Implement EDI connections: orders, ASNs, invoices across partners
• Drive working capital efficiency: stock turns, sell-through, FBA storage optimisation

Technology & data

• Own Hub & Spoke architecture: Marketplace Middleware ↔  iPaaS ↔ Enterprise systems
• Ensure master data flows: Shopify PIM → Marketplaces; SAP S/4HANA for orders, inventory, finance
• Build Databricks analytics layer; automate partner data exchange via Delta Share

What we look for

We’re looking for a proven digital transformation leader with at least seven years’ experience in marketplace/ecommerce. You’ll need excellent stakeholder management skills, a strong track record in cross-functional delivery and deep knowledge of Amazon Seller/Vendor Central operations

Experience

• 7+ years in marketplace/e-commerce; 3+ in transformation leadership
• Deep Amazon Seller/Vendor Central operations knowledge
• Led digital transformation programmes (£3M+, 15+ FTE)
• Cross-functional delivery across Commercial, SC, Finance, Tech
• C-suite stakeholder management; Agile/Waterfall delivery

Skills & Expertise

• Commercial Acumen: P&L thinking, margin optimisation
• Bias for Action: Moves fast, iterates, unblocks
• Resilience: Thrives in ambiguity and complexity
• Cross-functional Leadership: Aligns Commercial, Digital, Supply Chain, Finance, Tech
• Vendor Management: Drives partner accountability via KPIs
• Data-Driven: Evidence-based decisions, analytical rigour

Why Join Us

This is a unique opportunity to shape the channel strategy for The Body Shop at a critical point in our transformation. In this role you’ll help us to bring our purpose-led products to new channels and customers and driving our ongoing business transformation.

Talent Drivers