Job Title:  Ecommerce Assistant

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

We are looking for a dynamic individual with existing digital expertise to drive the online development of our brand via our eCommerce platforms.

Working as part of a small team reporting directly into the Trading Manager, you will be providing critical support to the eCommerce function and helping to drive global sales in a fast-paced environment.

The Must-Haves

• 2+ years’ digital experience where you can demonstrate evidence of achieving business goals.

• Highly organised with strong project management skills and an ability to work to deadlines.

• Proven organisational skills, together with the ability to prioritise and adapt within a fast paced,

  dynamic environment.

• Hands-on experience with Shopify Plus is essential.

• Email campaign management – ideally with Klaviyo.

• Positive attitude and a willingness to support with additional ad hoc duties as they arise.

Responsibilities

• Ensure all launches are executed and merchandised in accordance with the marketing calendar and according to best practice online.

• Ensure timely send out of email marketing campaigns, working closely with the marketing team to ensure all communication is on brand.

• Regular reporting and analysis of digital performance against KPIs, suggesting improvements and identifying opportunities.

• Work with our web development agency to ensure all identified bugs are resolved in a timely manner

• Assist our PR team in managing our blogger outreach programme to ensure that the brand is gaining

  on-brand visibility online.

• Support our customer service team in monitoring and replying to customer queries during

  exceptionally busy / peak periods.

• Research online trends of the main category players and keep the team informed of key insights.

• Work with approved online retailers to provide support and new product information, imagery and

  assets.

• Day to day management of all website content.

• Administrative or other marketing support to assist with the efficient running of the department, as

  and when required.

What we look for

0. As our ideal candidate, you will be:

   • Passionate about beauty.

   • Highly commercial.

   • Tenacious and self-motivated with a ‘can do’ attitude.

   • Results vs ego orientated.

   • Proactive in problem solving, (anticipate & prepare for every eventuality).

   • Able to communicate clearly, diplomatically and professionally, both written and verbally.

   • Analytical with good organisational skills.

   • Seeking to develop your knowledgebase and skills.

   • Honest, reliable and empathetic.

You must also have:

• Forensic attention to detail.

• Clear focus and determination.

• Integrity and trustworthiness.

• Accountability and ownership of your work.

  Benefits

  We offer a flexible work environment with a mixture of remote work and in office work from our beautiful office in Plus X Brighton. We also offer a competitive salary for the position and an opportunity to participate in the company medical healthcare plan.

Talent Drivers