Job Title:  Head of S & OP & Demand Planning

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

Lead the Global S&OP Monthly Process, integrating functional areas with strategic and operational plans to maximise profitable growth

Lead the Global Demand Plan across the business and team of Demand planners

Maximise Service and availability across our UK channels and wholesale regions driving operational efficiencies whilst managing the team and respective business stakeholders

Ensure costs across operational responsibilities are controlled whilst maximising customer satisfaction.

More about the role

Head of S&OP and Demand planning
⁃ Lead the global S&OP process, driving business visibility of risk and opportunity with continuous improvement
⁃ Consolidation of global demand and comparison to strategic objectives, highlighting risk and opportunity
⁃ Sets agenda for local S&OP meetings based on outcomes of global discussions and drives continuous improvement in process
⁃ Responsible for global demand planning processes, system updates and ways of working and continuous improvement

Head of UK / Regional Supply chain
⁃ Responsible for maximising service level availability across all nominated channels / markets
⁃ Manages team to maximise service and continuous improvement
⁃ Supports trading teams on supply risk and opportunities
⁃ Collaborates with global supply chain planning team to ensure service is maximised and inventory optimised
⁃ Collaborates across TBS DC team to ensure trading plans clear and capacity management is optimised
⁃ Manage stock health in store and TBS DC to optimise sell through and minimise excess and obsolete

Head of International Market Supply chain
⁃ Responsible for maximising service fulfilment across all EMEA HF partners across given geography

⁃ Manage market supply and master data communication to maximise order accuracy
⁃ Keeps all systems updated and informs markets of OOS and future OOS risks

Talent Drivers