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Job Title:  Junior Business Manager

Date:  07-Mar-2023

Littlehampton, WSX, GB, BN17 6LS

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell

As the Junior Franchise Business Manager, you will support the Franchise Business Manager in managing the relationship between The Body Shop International and Head Franchisees across the Middle East and Africa region with the ultimate aim of driving sustainable, profitable and strategic growth across our Franchise model. This is a full time, permanent role based out of either our West Sussex or London office. We operate a hybrid working policy, with up to 60% of your time working remotely. 

You will collaborate with the Franchise commercial team and regions to develop best-practice management approaches for our Franchises and ensure the Franchisee’s needs are considered when making critical business decisions.

Across all of this, you will ensure The Body Shop brand is protected whilst collaborating with the Franchisees to identify and implement initiatives to drive retail and wholesale sales.

More about the role

  • Work internally and with markets on the implementation of their event plan, both online and offline
  • Compile regular trade feedback summaries on markets along with Ad hoc reports – (e.g., market visits, country briefing notes)
  • Co-ordinate ad-hoc pan-regional audits/information requests
  • Support the Business Manager to identify and address the opportunities in each market to drive additional retail and wholesale sales, through campaign management and development of market specific value offers and incentives, working with Marketing & Activism, Commercial and Digital, Supply Chain and Operations Teams
  • Co-ordinate the Annual and 3 Year Business Planning (BP) process for all markets in the Middle East and Africa
  • Support the Business Manager to coach and critique their markets’ BPs, to drive and develop those markets. To conduct regular Business/Performance Objectives Reviews with those markets

What we look for

  • Retail operations experience is essential, ideally in multi-store environments
  • Multi-channel experience (desirable)
  • Experience in managing franchisees (desirable), markets or regions, including co-ordination and managing consistency of execution, increasing sales and managing performance
  • Good knowledge of store operations and profit and loss
  • Experience working in an international environment across different cultures (desirable)
  • Drive, determination, and a high energy level

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 


6% contributory pension plan (that rises with loyalty)

23 days holiday plus Bank Holidays 

1 Self Love Day – An extra day off per year to recharge and focus on what you love to do most

3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

Discretionary bonus scheme

LOVE Money – Money from us to spend on YOUR wellbeing - pamper yourself on us. Every year.

50% employee discount on our products and access to sample sales

Access to Perks at Work, our online shopping channel with exclusive deals & discounts

Access to our Nourish platform, where you have access at certain times of the year to fantastic benefits such as; Buying/Selling holiday, Pension Top Up, Private Medical Insurance options, Green Car Benefits, Cycle to Work scheme, on site nursery (for Littlehampton colleagues)

Life Assurance

EAP (Employee Assistance Program) – we work with experts to support you on all aspects of your Wellbeing: Physical, Mental and Financial.

Hybrid working - up to 60% of your time working remotely.

Diversity and Inclusion

At The Body Shop, we firmly believe that equality is a human right and that all people should have an equal opportunity to pursue their dreams and aspirations.  We are committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is recognized. We value diversity and consider all applicants for employment without regard to race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We are proud to have a number of different active employee inclusion networks that serve not just as catalysts for change, but also to build a spirit of diversity, equality, inclusivity, and provide safe supportive spaces for engagement and solidarity for members of these communities.  The Body Shop is also committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs and activities. To request a reasonable accommodation, please let us know in your application or email us at

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