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Job Title:  Global Head of UX & Optimisation

Date:  15-Sep-2022

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell

Are you a competent senior UX’er with a creative energy, penchant for the technical and an unrelenting curiosity? Then you may just have found your match. Are you excited by a role within a business that has a direct impact on changing lives? Here at The Body Shop we exist to fight for a fairer and more beautiful world. The aesthetics of the brand are paramount, and you play a leading role in translating our brand into powerful, changemaking, beauty experiences.

You will take the lead role in the strategic development of our UX strategy but you will also be hands on in your favourite tools, staying current with evolving trends and facilitating design thinking amongst a wide group of stakeholders.

You report into a product director and are a self-starter, operating with full autonomy alongside senior Subject Matter Experts (SMEs) and executive leadership. You will use your entrepreneurial capabilities to deliver world-class experiences across multiple workstreams within a matrix environment.

Your goal is to deliver high-quality experiences to add incremental value and accelerate The Body Shop’s digital prowess.

More about the role

You are responsible for being the voice of the customer whilst ensuring that strategic goals are met by the delivering the best available experiences. You will lead a shared vision of the UX continually enhancing existing journeys and ensuring business readiness for new launches.

  • Leadership of the consumer experience across our direct channels (E-commerce and The Body Shop at Home)
  • Management and development of a 3-person team; 2 UX designers and and Optimisation Manager
  • Thought leader establishing a clear and unified vision for customer experience through stakeholder engagement and excellent communication skills
  • Critical subject matter expert on the synergy between technical and creative design one step ahead of the product and IT teams to push the envelope on continual improvement
  • Creation, development and on-going evolution of the conversion rate optimisation across +£100m global digital business
  • Commercial ownership of a series of third party suppliers to enrich the customer experience which requires tight financial control and a focus on operational profitability
  • Conversant with our technical infrastructure and platform capabilities, working hand-in-hand with our digital product teams, working out the best routes for monetizing a continually improving product featureset
  • Experience Evangelist, influencing peerset, senior leadership and executive teams to emerging trends and weaving them into the orchestration of new experiences
  • Utilising data-driven, creative expertise to build credibility and support across the business constantly delivering accurate and timely analysis for more robust decision making.
  • Define and deliver enhancements using Agile sprint methodology to develop end-to-end digital customer experiences, develop prototypes and experiments to validate propositions and prepare solutions for delivery.
  • Guardian of delivering and auditing WCAG-compliant accessible experiences

What we look for

As well as the expertise above we are looking for some specific experiences in your professional background:

Design literacy:  First and foremost a love for digital design. Understanding how to build compelling experiences and taking a vision all the way through concept, deployment, validation and measurement.

Add to that the need to share your thinking and vision with a wide variety of stakeholder communities from delivery teams to business stakeholders and you’ll understand why we need exceptional communication and presentation skills on top of your technical knowledge.

Technical: Fluent in design tools like Figma, Axure, Adobe CX suite. Up to date knowledge on accessible design standards and a strong understanding of how to interweave personalised experiences into a solid base UX journey. An understanding of code and knowledgeable about how code can influence the possible.

Retail: To fully appreciate the nuances of the sector you will ideally have worked within an omnichannel retail environment.

Managing complexity: Not just in your UX domain, but across teams, geographies and divisions. Experience of working within a matrix or complex global environment would stand you in good stead.

Entrepreneur: This means constantly innovating, solving problems, taking initiative, anticipating changes, overcoming barriers, and bringing new ideas to life – always.

Purpose: Its essential that you ‘get’ what we are about. The Body Shop is a unique business with a strong and distinct heritage. It has a stated mission to fight for a fairer and more beautiful world and everything we do feeds into that ambition. We need you to be equally on board.


* a 5% contributory pension plan,

* 23 days holiday plus bank holidays - time to refresh and recharge

* Group bonus scheme

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% staff discount and access to product sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter.

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Diversity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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