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Job Title:  Infrastructure Programme Manager

Date:  28-Feb-2023

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell

We are looking for an experienced Infrastructure Programme Manager ideally from a retail background (hybrid working) based out of our Global HQ in London Bridge.   You will deliver large, technically complex programmes of work from initiation, definition and implementation. You will manage and engage Project Managers to delivering projects with strong alignment to business stakeholders/sponsors. You will have financial responsibility managing and controlling project costs/budgets.

The successful candidate will also coach and mentor other Project Managers to develop in their role and contribute to the development and improvement of project management tools, techniques and methodologies. You will demonstrate excellent technical knowledge in the Infrastructure space, understand complex technical landscapes on a global scale to enable you to identify key dependencies and risks as early as possible.

More about the role

  • Leads the definition, implementation and review of the designated programme and sets the stratergy.
  • Plans, directs and co-ordinates activities to manage and implement complex programmes.
  • Uses KPIs to monitor and challenge performance
  • Oversees and measures the fulfilment of contractual obligations.
  • Develops and implements stakeholder engagement strategies
  • Manages risk and identifies where changes are required.
  • Owns the successful delivery of complex projects within designated portfolio.
  • Accountable for resources, revenue and capital costs against the budget for projects within the designated portfolio with tight control on capital and operational spend.
  • Drives effective governance arrangements supported by effective reporting.
  • Champions continuous improvement programmes.

What we look for

  • Proven portfolio, programme and project management ability with a track record of successful delivery of complex integrated IT Infrastructure projects with deep Infrastructure knowledge.
  • Demonstrated influence and credibility with Senior IT and Business management
  • Self-motivated and process driven, with experience of working in a high-pressured environment, working to deadlines and using own initiative.
  • Strong planning, communication (English) and presentation skills.
  • Extensive Infrastructure programme management experience, ideally in retail sector
  • Demonstrable experience in management in delivery of parallel programmes of work
  • Experience of delivery in multi-vendor environment and senior stakeholder management
  • Experience of retail (preferred)
  • Project Management Professional Certification or equivalent, Bachelor's degree / MBA (preferred)

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 


That’s a lot to ask for – so in return we offer

* a 6% contributory pension plan (that rises with loyalty)

* 23 days holiday plus bank holidays - time to refresh and recharge (you can buy/sell holiday)

* 1 Self Love Day – An extra day off per year to recharge and focus on what you love to do most

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* Discretionary bonus scheme

* LOVE Money – Money from us to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% employee discount on our products and access to sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* Access to our Nourish platform, where you have access at certain times of the year to fantastic benefits such as; Buying/Selling holiday, Pension Top Up, Private Medical Insurance options, Green Car Benefits, Cycle To Work scheme, Techscheme, On site nursery (for Littlehampton colleagues), and much more!

* Life Assurance

* EAP (Employee Assistance Program) –  We work with experts to support you on all aspects of your Wellbeing: Physical, Mental and Financial.

* AND - we have also implemented Hybrid working into our HQ’s in London Bridge and Littlehampton, West Sussex, where our teams spend 4 days a fortnight.

If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

Diversity Statement

The Body Shop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We value diversity and do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are proud to have a number of different active employee networks that serve not just as a catalyst for change, but to build a spirit of diversity, equality and inclusivity; a safe and supportive space for engagement and solidarity for members of these communities.

We will ensure that individuals with disabilities are provided reasonable access to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request any specific requirements.

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