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Job Title:  IT Supplier Manager

Date:  15-Jan-2022

London, LND, GB, SE1 2JP

Full Time/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  37.5

Your role in a nutshell


Are you passionate about building and managing supplier relationships while ensuring that value for money is obtained from suppliers? 
Based within the IT function, as part of a technology business management team, the Technology Supplier Manager role will join us at the start of building out our global IT supplier management capability.  
Managing our partners in life contracts as part of the governance framework that you will be integral to defining and implementing whilst ensuring our suppliers deliver to their contractual commitments, driving value, while ensuring contracts with suppliers support the needs of the business in collaboration with the sourcing and procurement team.
This role would suit someone who thrives on establishing and running the governance process with key strategic suppliers and partners.  

More about the role


Strategic review and implementation

  • Be a stakeholder in the sourcing strategy, bench marking and contract life-cycle. Support sourcing to identify and qualify potential new suppliers in order to secure more cost-effective products and services. 
  • Identify ways to optimise and rationalise suppliers and supplier spend as well as service improvement opportunities.
  • Define supplier strategy that supports business goals, in collaboration with senior management and stakeholders.
  • Contractual Governance
  • Defining and implementing the Supplier Relationship Management Framework; running governance boards across suppliers.
  • Demonstrating subject matter expertise on contract content and the Supplier Management Framework
  • Maintain supplier contracts and ensure adherence to contractual agreements, obligations and service level agreements.
  • Develop and maintain an understanding of cost drivers, costs and trends within the context of the contract

Supplier Management

  • Develop strong relationships with stakeholders and suppliers
  • Maintaining and improving supplier performance: understand how suppliers are performing, working to address supplier performance issues and run supplier continuous improvement initiatives
  • Collaboratively manage and monitor supplier and service provider performance to ensure quality of service. 
  • Identify and implement continuous improvement initiatives to create additional value over and above the contract requirements.

What we look for


  • Professional experience in Supplier Management and/or Supplier Relationship Management     
  • Proven experience of building relationships with suppliers of IT products and services.
  • Strong stakeholder engagement, able to influence a range of stakeholders and build influential and trusted relationships across organisational and supplier boundaries.
  • Experience in managing conflict and the ability to communicate with clarity to stakeholders and with suppliers.  
  • Solid experience defining and implementing supplier management frameworks and techniques
  • Knowledge of the contract lifecycle and experience in managing contracts in one or more IT categories, including hardware, software, service and communications.
  • Ability to work under own initiative and able to seek advice and support when required. Taking responsibility for making decisions where appropriate.
  • Comfortable making decisions based on incomplete data and information in the absence of clear frameworks and guidance to operate from.

What do we offer in return?


  • a 6% contributory pension plan,
  • 23 days holiday plus bank holidays - increasing to 28 days at 5 years’ service and 33 days at 10 years’ service - time to refresh and recharge
  • Discretionary bonus scheme
  • 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about
  • LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year.
  • 50% staff discount and access to product sample sales
  • Access to Perks at Work, our online shopping channel with exclusive deals & discounts

AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter.


Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you!

If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

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