Share this Job

Job Title:  Team Leader Surrey Quays

Date:  27-Nov-2021

Southwark, LND, GB, SE16 1LL

Full Time/Part Time:  Part-Time
Contract Type:  Regular/Permanent
Hours per week:  12

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.  In 2019, we became a certified B Corp.  That is a business that meets the highest verified standards of social and environmental performance transparency and accountability.  B Corps don’t just care about profit – they care about people and the planet too.  That’s how we’ve always done business – we just wanted to make it official.


Do you dare to dream of a fairer and more beautiful world, obsessed with discovering and owning business action that will make the dream a reality?

Are you a person who likes people, focussing your energy on connecting with customers to create amazing experiences?

Do you believe in the power and joy of collective activism to drive positive change?


If this is you…come and show us how you could contribute to the next step in the evolution of The Body Shop.

Your role in a nutshell

Share a smile. Show you Care. Know your stuff. Just be you!

To us, it is important that everyone has a great time at work. We do this by creating vibrant atmosphere, where teamwork and building relationships is key.

Be real and authentic and share what you Love! Our customers love hearing about the impact we have on our communities, environment and planet and you too could share these magical stories whilst demonstrating our iconic products.

More about the role

You are the face of The Body Shop and the link between our brand and our customers.

Delivering results through people by role modelling and coaching the team to deliver memorable sensorial customer experiences – we're not just selling our customers an ideal, we're actually helping communities build a better life too.

Be inspirational and guide your colleagues to do the same - value each other for who we are and inspire each other to be the best version of themselves!

We believe that retail is a hero career and we can’t imagine anything more exciting than finding and supporting amazing talent. You have the freedom of owning your own development, we will guide you and provide all the tools you need.

Part of the normal day to day role would include performing the opening and closure procedures in line with our operational standards but that’s not all!  Our people are at the heart of everything we do so you would be involved in attracting, retaining, upskilling and enabling our team members to be the best version of themselves.

What we look for

  • People who engage people, obsessed with creating that unforgettable customer journey and sharing stories
  • It’s not just about the talking – listening to your customers to be able to help them choose products that are right for them is equally important
  • A fun and dedicated Creative Activist who is passionate about cruelty free and vegetarian beauty to join our Joyful Collective!
  • Ability to multitask, manage time effectively and work flexible hours
  • Experience working in a customer service role and have a genuine passion for the beauty and retail industry
  • Strong interpersonal skills to build rapport with customers and also team members
  • Positive mindset and passion to develop others and themselves
  • In the ever-changing world of retail, we need people who are change agents


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We embrace diversity and endeavour to create an environment where everyone feels included. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.