Retail Operations Coordinator

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

Reporting to the National Retail Operations Manager ANZ the Retail Operations Coordinator will:

1. To support the business through the administration and coordination of retail operations

2. Report to the business on the analysis of market trends, business performance and its levers, and make recommendations.

More about the role

To support the business through the administration and coordination of retail operations:

• Support operational logistics to maximise selling opportunities and cost efficiencies
• Provide general support to all retail facing projects, incentives & initiatives covering communications, costs & execution
• Coordinates the organisation of Retail conferences, meetings, events and travel
• Handles and supplies sales monitoring and reporting tools, analyses the data produced, and sends it on to the correct person.
• Draws up purchase orders, monitors budget and expenditure.
• Handles specific projects as requested from the Retail Director & National Retail Ops Manager

Report to the business on the analysis of market trends, business performance and its levers, and make recommendations:

• Collect/analyse sales data.
• Extract data and produce reports to support the implementation of operational strategies, sales targets, wages, KPI’s and budget
• Shape and disseminate analyses and syntheses to help decision makers to drive business activity.
• Assisting in retail budget and forecast preparation, ongoing monitoring and reviewing of channel  performance.

What we look for

• Ideally hold a relevant tertiary qualification in business and commerce or relevant experience.
• Enjoys networking and collaboration with a service orientated approach.
• Ability to adapt your communication style to build and maintain strong relationships, consistently maintaining a professional attitude.
• Is proficient in Excel, SAP

Talent Drivers