State Manager VIC/TAS

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

With a new global owner and CEO at the helm, exciting transformations are underway at The Body Shop! We're ready to revitalize our iconic products and unleash innovative ideas that have yet to be imagined, ensuring we’re back to our very best.

In Australia, The Body Shop is undergoing an exciting period of transformation. Due to internal promotions, we are looking for a proactive, commercially driven Retail State Manager who will play a critical role in maximising the profitability of our stores across Victoria and Tasmania in line with the company business objectives through successfully implementing service strategies, operational excellence, and strong store management development. The role reports into our newly promoted National Retail Sales Manager and is responsible for 24 stores across VIC/TAS (16 Direct reports - 14 Store Managers and 2 Cluster Managers who are responsible for 5 stores each)

Key selling points

• Hybrid Working from our beautiful office @ Chadstone Shopping Centre, Working From Home, and regular visits to our retail stores across VIC/TAS
• Generous employee discounts + Free onsite parking or bus terminal right outside
• Every amenity you could ever need during your lunch break @ Chaddy!

More about the role

Key Responsibilities:

• Achieve sales and KPIs in line with set targets.
• Develop and implement strategies that align to the business goals.
• Increase profitability by growing sales and managing costs effectively.
• Increase the commercial awareness and skill set at store level
• Create a culture where store visual merchandising aligns with commercial objectives.
• Manage recruitment, induction and training requirements for all staff providing feedback, coaching, performance discussions and talent reviews as required.
• Focus on the DTC succession plan enabling a pathway to develop talent and career progression within their region.
• Foster a collaborative relationship with the National Sales Manager, DTC Operations Manager, DTC Learning and Experience Manager, Senior eCom and Digital Manager to align with business priorities, whilst communicating these to store teams.
• Utilize tools including the dashboard to implement stock processes that support accuracy at store level, thereby increasing profitability and sales opportunities.
• Champion a culture that demonstrates a genuine passion for and actively promotes TBS values.

Working Relationships & Interfaces

• With wider Retail team/peers to align, share best practice and foster their immediate joyful collective. By working as a united team with other State Managers to support consistency in direction and reporting.
• By communicating event, offer and customer feedback to relevant departments to maintain a customer first approach.
• With their key AUS retail management/Trainers/ stakeholders to deliver on market OKR’s.
• Able to build effective relationships with all departments including Stock, VM, CRM, leasing team, trade marketing to deliver projects and multi-departmental outcomes.

What we look for

Experience:

• Retail Operator
• Innovator
• Strategist
• Entrepreneur
• Integrator
• People Developer

Competencies required:

Master Retail Fundamentals

• Stays up to date with market, customer behaviour and competitor activity
• Builds on categories and shopper insights
• Adopts a customer first approach to decisions
• Leverages business drivers
• Pursues financial optimisation and profitability

Develop Business Operations

• Adapts brand strategy
• Ensures compliance and operational efficiencies

Enhance Selling & Customer Experience

• Creates accountability within store network for customer service
• Enacts a commercial approach to merchandising
• Creates a loyal customer culture

Foster Retail Development

• Implements optimal roster efficiencies
• Manages Store management and Beauty Advisor staffing and relationships
• Trains and coaches on selling and service
• Collaborates across functions
• Demonstrates a flexible and dynamic approach to interpersonal relationships

Talent Drivers