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Ecommerce Merchandising & Operations Manager (UK)

Date: Jun 17, 2022

Location: London, LND, GB, SE1 2JP

Company: The Body Shop International Limited

Your role in a nutshell

Are you an experienced Ecommerce Merchandising and Ops Manager?

Are you a creative thinker who is analytical and detail focused?

Want to work for a global omni channel business that’s a force for good?

We’d love to hear from you, apply now…

We are looking to recruit an Ecommerce Merchandising & Operations Manager (UK) this is a full-time, permanent, hybrid working role based at our global HQ in London Bridge. 

The successful candidate will be an ecommerce expert and will have in depth, working knowledge of Merchandising and Site Management techniques. With a growth mindset and the ability to create customer experiences that deliver efficient revenue at scale they will work collaboratively with stakeholders across their market. They will be responsible for the delivery of the Ecommerce Merchandising Calendar and through the delivery of best in class experiences will support the ongoing optimisation of their market and achievement of conversion targets.

In collaboration with the Digital Hub and Market Teams, the Ecommerce Merchandising & Operations Manager will support the delivery of >5% of all Ecommerce revenues globally.

More about the role

The Ecommerce Merchandising & Operations Manager is responsible for collaborating with Market partners to deliver key aspects of the Ecommerce business including website merchandising and site management.

Quarterly Event Planning working in partnership with the Digital Hub leads and the Global Commercial Team to shape definition of a commercial and promotional plan that supports P&L delivery.

Create a monthly performance review and will specifically provide a view on the previous month’s conversion performance.

On a weekly and ongoing basis, the Ecommerce Merchandising & Operations Manager will: Work with the wider team to provide input into trading meetings, specifically informing the team about merchandising effectiveness and any immediate risks and opportunities.


Deliver the following activity:

  • Web content merchandising
  • Content testing & analysis
  • Offer and promotional set up
  • Creation of online content
  • Manage site supply chain & customer service issues
  • Ensure Ecommerce merchandising reflects the brand values and expression and is within guidelines.
  • Supporting the UK Head of Web Experience, they will deliver against the department’s strategic initiatives, working proactively across Markets to foster knowledge share, consistency of execution and analysis.
  • Provide expertise across the Digital Hub on Ecommerce best practice.
  • Represent Ecommerce interests in cross functional projects to ensure that Ecommerce principles are incorporated.
  • Engage with global industry best practice, forums and conferences and provide feedback on Ecommerce trends and opportunities.

What we look for

  • Experience of working in a scaled, omnichannel environment.
  • Experience of operating in an entrepreneurial organisation, with the ability to develop strong stakeholder relationships at all levels across all disciplines. Experience of working in a matrix organisation is essential.
  • Innate problem-solving skills – with the ability to combine an innovative approach with sound commercial ideas. Sound judgement and decision-making skills with the ability to be able to identify, prioritise and articulate high impact initiatives.
  • Strong marketing skills, with a thorough understanding of the online customer journey. Experience of delivering innovative and effective customer engagement strategies, and online tactics that deliver results.
  • Proven general management skills to drive projects through to successful implementation.

Technical Requirements

  • Strong technical understanding of the full technology stack required to run an Ecommerce business from front-end and cms technologies, payment systems and ERP systems.
  • Understanding of conversion rate optimisation techniques and technologies in accordance with best practice in usability and accessibility
  • Deep understanding of traffic acquisition channels and how to support conversion.
  • Highly analytical, with significant experience of using web analytics packages to problem solve and innovate


Personal Qualities

  • Excellent communication, negotiation and influencing skills
  • A positive self-starter with the ability to set stretching goals.
  • Dedicated, results-oriented and commercial.
  • A creative thinker who is analytical and detail focused.
  • Qualifications: Educated to degree level or equivalent.

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 


That’s a lot to ask for – so in return we offer

* a 6% contributory pension plan,

* 23 days holiday plus bank holidays - time to refresh and recharge

* Discretionary bonus scheme

* 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about

* LOVE money to spend on YOUR wellbeing - pamper yourself on us. Every year.

* 50% staff discount and access to product sample sales

* Access to Perks at Work, our online shopping channel with exclusive deals & discounts

* AND - we have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter.

If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

We have something special to offer and we’re looking for someone special to help us to do that. Show us how you can contribute to the next step in the evolution of The Body Shop.

Diversity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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