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Global Loyalty Manager

Date: Jan 8, 2021

Location: London, LND, GB, SE1 2JP

Company: The Body Shop International Limited

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

Deliver Love Your Body™ Club promotions, marketing campaigns, and reporting to support the Global Head of Loyalty in delivering commercial KPIs focused on increased customer participation, value and retention in the LYBC loyalty programme.

More about the role

  • Support the Head of Global Loyalty to deliver against Loyalty programme revenue targets (£200m per year).
  • Work with rest of Loyalty team, and stakeholders across multiple teams and markets, to agree and deliver LYBC promotional plans (events, discounts, product promotions, sampling campaigns etc), targeted at specific customer cohorts as defined by the overarching LYBC strategy.
  • Project manage delivery of those promotional plans through supporting teams – CRM, Digital Marketing, E-Commerce, local market retail teams etc.
  • Work with colleagues in marketing teams to produce and deliver promotional material for LYBC activations – emails, SMSs, social media, e-commerce digital content, and retail merchandising.
  • Work with colleagues in local markets to arrange product availability for promotions i.e. ensuring promotional stock is reserved for qualifying LYBC customers.
  • Work with Retail teams to maintain a curriculum of training materials to support the delivery of the LYBC programme and to maintain awareness of new developments and initiatives.
  • Compile and share appropriate reporting on performance of LYBC programme with team and wider stakeholders.
  • Deliver promotional campaigns and content to support the TBS product reviews programme - driving maximum level of positive customer-supplied reviews and leveraging reviews to drive increased product take-up.

What we look for

  • Experience working on the management and promotion of a retail loyalty programme.
  • Experience working with marketing agencies and internal stakeholders to design and deliver marketing campaigns across multiple channels i.e. emails, SMSs, social media, e-commerce digital content, and retail merchandising.
  • Experience working in a matrix organization with multiple stakeholders.
  • Project management skills.


Want to join the team at The Body Shop? Then please apply today! As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. We have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter. Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you!

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