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Job Title:  Demand Planner

Date:  Feb 5, 2021

New York, NY, US, 10013

Full/Part Time:  Full-Time
Contract Type:  Regular/Permanent
Hours per week:  40

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 


The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

This role will utilize analytical, purchasing, sales and marketing knowledge to effectively plan future consumer demands. This role works proactively across multiple functional teams, identifying variances/nuances, to plan the inventory requirements for the future. This role will challenge other departmental teams through research and analysis of trends and economic changes to ensure that sufficient stock is being procured in a timely and accurate manner.

More about the role

  • Analyzes, and reconciles sales trends and future business drivers to create accurate top-line and bottoms up SKU forecast at the channel and customer level.
  • Develop internal/external relationships to align on forecasting strategies
  • Drive to exceed forecast accuracy targets KPI set by International
  • Identifies variances in forecast vs sales trend and communicate to international team in preparation to present for monthly S&OP, monthly performance summary
  • Monitor business stock levels (weeks coverage), all channels at the DC level.
  • Inquire with International team and local business any future out of stock risks
  • Tracking inbound shipments for on time delivery
  • Analyze – forecast vs orders, identify sufficient stock availability, share with account managers of any potential stock risks
  • Monthly validation of assortment catalog by customer
  • Weekly validation of orders vs forecast.  Track to identify budget risk for the month.
  • Escalate to Director any customer demand exceeding account need or business stock coverage for approval
  • Quarterly sell in validation against submitted buy quantities from Commercial team.
  • Continue to evolve the sales & operational planning process to support the business goals through our 3 core channels
  • Gather/challenge/synthesize market intelligence (benchmarks / trends) in preparation for quarterly sell in
  • Partner with international team to ensure buys quantities are captured/ordered in system (IP)

Additional responsibilities

Reporting & Analytics

  • Evaluate the reporting needs of the business (current state)
  • Identify reporting overlaps and propose recommended changes to streamline
  • Leverage International IT to automate reporting
  • Monitor performance of Newness/Core


Stock management

  • In partnership with Supply Chain Retail Ops, define a stock management process which protects our business from SLOBs and ageing stock.
  • Partner with Supply Chain to maximize stock availability and mitigate any OOS or pressures in other channels


PQ & Planogram

  • In partnership with Brand, Creative, Supply chain, review current PQ process & rules to help generate better stock availability at store level
  • Implement proposed changes

What we look for

  • 2 years minimum experience in planning and forecasting
  • Must have a clear understanding of basic financial and inventory measures (sales, gross margin, and weeks of supply)
  • Experienced Excel user. Proficient in Microsoft office
  • Good analytical skills, with a history of working with large data sets
  • Excellent attention to detail
  • Strong communication and organizational skills
  • Must be able to work effectively in a team environment, and as an individual contributor
  • Must be flexible and adaptive to changing priorities
  • Must be resourceful and self-motivated
  • Advanced pc skills to include detailed knowledge of Microsoft Excel
  • Must be analytical and detail oriented

Talent Drivers

Personal Conduct
Collaborative Skills

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Retail Sales, Retail