The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

We are seeking a detail-oriented Supply Chain Analyst to join our growing Supply Chain/Operations team.  Reporting to the Manager, Supply Chain/Operations, the successful candidate will oversee the order management process, which includes replenishment analysis, order capture, order maintenance and order fulfilment. This role is key to providing accurate on time delivery performance as outlined by our 3PL Service Level Agreements (SLAs), along with our commitment to the omni-channel partners across the business.  This position is hybrid, with three days in office per week, with occasional weekend work, (Sat/Sun) required to ensure timely communication to retail store teams. 

Key Responsibilities

Replenishment and Allocation - Owned Channels

• Maintain key metrics in store replenishment system e.g. P.Q. min/max, replenishment frequency and fixture details in order to hit agreed in-store availability targets
• Maintain and update store assortment profiles and store P.Q.s in store replenishment system
• Add promotional and calendar uplifts to store replenishment systems needed to ensure inventory is available on shelf to support forecasted sales
• Determine and process store allocation quantities for lines not on auto replenishment
• Liaise with the retail help desk to support the resolution of any store inventory related issues
• Responsible for the maintenance of all P/S article status changes and SKU substitutions within ERP system
• Validate label approval process for necessary products

Order Management

• Management of order processing for all company owned channels (stores + Ecommerce), and Emerging Wholesale partners
• Introduce regulated schedules to assign workload within the confines of working patterns and operational capacity, meeting retail/customers schedule demands
• Cross reference allocation against STOs and escalate any discrepancies
• Liaise with the Supply Chain team(s) on availability and product flow and manage constraints in supply locally
• SAP delivery creation, and virtual pick, pack, and post goods issue
• SAP stock adjustments (inbound shipment discrepancies, overages/shortages, damages)
• Utilizing wholesale partner interfaces, ensure efficient order processing
• Occasional weekend work is required to ensure timely communication to store teams

3PL & Distribution Centre Functions

• Raise inbound advanced shipping notifications prior to shipments arriving at the 3PL
• Raise pick tickets/orders for 3PL to process
• Inventory alignment (pick exceptions/stock adjustments
• Process shipment discrepancies
• Ensure our 3PL processes orders in a timely manner and monitor weekly SLAs
• Liaise between 3PL transportation team and retail to ensure on time delivery of shipments and communicate issues that may affect delivery performance

Other Responsibilities

• Identify opportunities for process improvements and system enhancements to streamline operations
• Perform other related duties as assigned or required

Working Relationships

• 3PL Distribution & all modes of transportation
• Retail store teams
• Wholesale partners e.g. Shoppers Drug Mart

Qualifications/Competencies

• Strong manual order entry skills
• Attention to detail
• Advanced Excel skills
• Retail junior merchandising experience, including store replenishment
• Knowledge of store replenishment and demand forecasting tools e.g. SAP and BW
• Understanding of 3PL Agreements/SLAs
• Distribution/Transportation experience
• EDI Integration
• Bachelor's degree preferred